No support at all, even when reporting host abuse
The worst support I’ve ever experienced, hard to even call them support at all. Messaged them multiple times, only once got the bot answer. Had doubts before going to one of the hosts, so asked support if they can double checked him. Got the robotic answers just with typical phrases that they check every host, that I shouldn’t worry and I can contact other travelers or read reviews. Obviously I did it before messaging support, but only one volunteer that I contacted answered me, turned out later on that host had fake reviews from people that never went there. Well clearly I had sth to worry about, because unfortunately as I was worried he turned out to be creep harassing women. Right after I finished my stay there I reported this host multiple times, this time not even bot answer, just ignorance. Tried to warn other girls that were interested in staying there but the system let you send only three messages a day, even if you try to protect others from abuse, because the support did nothing. Later on when I finally could contact some other girls it was too late, they went there and experienced abuse too, including male host trying to have sex with a female volunteeer - twice younger than him, not even being 20 years old. It could have been easily avoided if they just reacted to my messages and probably some others too. Later on turned out that other girls that I finally managed to find and speak to also wrote to Worldpackers support with the same result as me - which is no at all. Only after months his profile disappeared from Worldpackers, but not a single information from Worldpackers. We wanted to report this guy to police and have Worldpackers help, but couldn’t get even one reply. God knows how many other girls that were hurt and traumatized are out there. We all had bad feeling but nobody listened to us and our reports, now the guy disappeared and Worldpackers just pretend that problem doesn’t exist. Had totally different experience with other platforms.