Great teachers but consultants lack of integrity
The teachers were great and did a good job delivering the lessons, which is the only reason I’m giving 2 stars. Unfortunately, my experience with the consultants was very disappointing. During sign-up, they promised a certain number of lessons, but those were not honored without repeated follow-up. I constantly had to chase them, ask multiple times, and even escalate to online customer service just to get responses or partial resolutions. At one point, I had 14 lessons expire. The consultants repeatedly assured me not to worry and said they would extend them. However, once the lessons actually expired—and after I mentioned I wasn’t interested in continuing—they stopped responding entirely. I had to contact online support four times just to get any extension. In the end, only 8 lessons were restored, and the remaining 6 were never accounted for despite multiple emails and messages, which were ignored. Overall, the lack of follow-through, poor communication, and lack of integrity made this a very frustrating experience. I would not recommend this service due to the hassle and stress involved.