VidMuse is a fraudulent company and is…
VidMuse is a fraudulent company and is stealing money from customers! VidMuse claimed that an impersonating merchant is responsible for charging me $39. This explanation is not credible for the following reasons: the charge was for exactly $39 — the precise amount of my former subscription — and it occurred at the same time my subscription would have renewed had it not been canceled. No random impersonator would charge the exact subscription amount at the exact renewal date. Their website does not offer a simple self-service cancellation through a profile settings page. It directs customers to submit a cancellation request through the customer portal — which is exactly what I did, nearly a month before my renewal date. They did not respond to any messages. Because they failed to respond, I deleted my account entirely as a last resort to prevent further charges. That step also went unacknowledged. The failure to cancel my subscription lies entirely with VidMuse's failure to respond to my portal messages. When I disputed the original charge, American Express tried to contact VidMuse directly using the phone number on file — and was unable to reach them because that number is out of service. VidMuse's contact information is outdated with American Express, they provide no self-serve cancellation mechanism, and they do not respond to customer portal messages. Taken together, this pattern appears to be a deliberate strategy to make their company unreachable — so that customers cannot cancel, cannot get a response, and can later be told they never properly followed the cancellation process. I believe the company uses multiple alternate merchant numbers to circumvent American Express's dispute process, to make unauthorized charges, and to falsely claim that there is an "impersonator". Their behavior constitutes theft and deception. I am proceeding with complaints to the Consumers Association of Singapore (CASE), the Singapore Consumer Protection (Fair Trading) Act enforcement authorities, the US Federal Trade Commission, and Stripe — with whom I will be filing a report regarding their billing practices, their outdated merchant contact information, and the absence of any self-serve cancellation mechanism on their Stripe billing page.