Unusable Magazines I designed for my wedding
For my wedding, I designed a 32 page magazine that consisted of our wedding timeline, ceremony order, wedding party, fun facts about us as bride and groom, how we met, honeymoon details, signature cocktails, bar and dinner menu, guest awards, vendor details, and much more.... I ordered 99 magazines for my wedding, 1/3 of them were completely useable - trimming was so poor to where the border was completely cut off for so many of them. When I tried to get this resolved, I ended up sharing over 10 emails and 25 different photos in the exact way they asked for them and the only thing I was offered was a 40% discount on my next order. I just wanted a refund of the ones that were poorly done, not a 40% discount on my next order- there won't be a next order. And when I hoped it would get resolved, they went unresponsive. I'm confident that the lack of response was in hopes that I would just move on and forget the entire thing however when many of your guests did not receive a magazine like planned and after you spend more than $700- you expect to have high quality work. This is extremely disappointing we were only offer a discount code and not a partial refund. I'm not even asking for a full refund- only one for the magazines we couldn't use.