Disappointing Customer Service and Billing Issues
I had a very frustrating experience with Shed that I feel others should be aware of. In May 2026, I canceled my medication subscription and all associated services at the same time, including Premium Coaching. However, despite my cancellation, my coaching subscription remained active and I have now been charged for an additional month of services I do not need. What makes this situation worse is the lack of accessible customer support. Shed does not provide a phone number to speak with a representative directly. The only options available are their online portal or email, which makes resolving time-sensitive billing issues unnecessarily difficult and impersonal. It is extremely disappointing that my account history does not appear to have been properly reviewed, as it should clearly show that I canceled my services together. This oversight has resulted in an avoidable charge and a poor customer experience overall. I expected better account management and more responsive customer service. At a minimum, there should be clearer cancellation processes and accessible support channels to prevent issues like this. Based on this experience, I cannot recommend their services.