I've experienced persistent issues and Aoemi offer no support
This original post was curiously deleted by trustpilot so I'm posting again. I have experienced recurring issues with AOMEI Backupper Pro over several years. The software is configured to automatically delete or supersede old backup versions, but in my case it repeatedly fails to do so. As a result, backup files continue accumulating until the destination drive becomes full, requiring manual intervention. I have reinstalled and tried on multiple computers with the same issue. I contacted AOMEI support and spent more than an hour troubleshooting with a consultant. We reviewed all settings, confirmed the configuration was correct, collected logs, and ultimately wiped the backup drive and started from scratch as recommended. Lanry, the customer service agent is not the sharpest tool in the Aoemi shed. Approximately one month later, the exact same problem occurred again: old backups were not being removed and the backup drive became full. When I contacted support a second time, I was instructed to repeat the same troubleshooting steps despite explaining that I had already completed them. Support initially did not request the logs from the previous investigation and stated they had no record of the earlier case. After further discussion, communication stalled, and I was again asked to provide proof of purchase. More than two weeks later, the issue remains unresolved. I also submitted a complaint regarding the handling of the case and have not received a response. My experience has been that the software has not performed as advertised in this area, and the support process has been disappointing and ineffective. They have a defective product and won't give my money back. They don't care about their customers.