I was having a severe hardware failure…
I was having a severe hardware failure with my external Seagate hard drive. I plugged it into a faulty USB splitter that, and afterwards, any computer I plugged it into was unable to read it and had another device turn off. I looked into many solutions but ended up sitting on the drive for 2 years. Most recovery places were very doubtful about recovering the data, but eventually I found Pits. It could do the hardware failure recovery data that was needed, was very reliable, and had lots of good reviews. The process was clear and communicative first and foremost. They were the first people of the many places I contracted that actually understood my USB splitter issue out the gate. The person that helped me out specifically was Kevin, who was very friendly. He specified all the details I needed very upfront, like cost, time, and options. He was nice and very understanding about my specific issues. I got a phonecall the same day I sent my emails, and was able to get all the details. I was fine with waiting however long it would take, as I’d already been sitting on it for 2 years, but they got it back to me a few weeks sooner than I expected! I got 100% of my data back!