Superior Customer Service
We had some serious issues at the start of our five month Regent World Cruise in January, which we had booked through Annette at Pavlus. The issues were so bad that I was ready to get off the ship at the first available port. I emailed Annette with a detailed description of all the problems we were having, and she immediately forwarded the email to her president, who obviously got it to someone at Regent who could do something, because things started improving almost immediately. If we hadn’t had Annette’s, and Pavlus’ intervention, I honestly don’t know what we would have done. It literally saved the once in a lifetime cruise for us. The customer service at Pavlus is excellent, and I highly recommend them.