CRITICAL COMPLIANCE FAILURE
CRITICAL COMPLIANCE FAILURE: Your platform is holding €367.57 hostage due to a system deadlock on Order #1 (Ticket #582541). The merchant committed logistics fraud and refused to provide return freight info. Ticket #582541 was opened, and the mandatory 48-hour merchant response window expired today, Sunday, June 21, with zero seller compliance. Instead of releasing my escrowed funds, your front-line chat agents (KC and Shai) stated that DHgate's automated system will force a 7-day penalty clock against me and release my money to the scammer anyway. Both agents abruptly disconnected the session when I demanded supervisor escalation. I require an immediate manual administrative override to release my escrowed funds. Do not tell me to open another ticket or wait for the non-compliant seller. Resolve Ticket #582541 immediately.