Sneaky renewals and impossible refund windows
I am extremely disappointed with my experience with SciSpace. They processed an automatic subscription renewal without sending a single invoice, receipt, or email notification. Because of this complete lack of communication, I had absolutely no idea the renewal happened until I saw the charge on my monthly credit card statement weeks later. When I immediately contacted support, they canceled future billing but point-blank refused to issue a refund (not even a prorated one). They cited that I had missed their strict 24-hour standard refund window and a 7-day exception period. It is entirely unfair to hold customers to a 7-day limit when you do not notify them that a charge has occurred. Proceed with caution—you will get zero flexibility here if you miss a charge they never told you about.