I had a well-established account on…
I had a well-established account on Thumbtack with for 2 months with 12 reviews, active leads, and ongoing client dealings. One day I logged in and my entire account was gone, no warning, no email, no explanation whatsoever. What made it even more frustrating is that their system was asking ME to provide a reason for why my account was deactivated — how am I supposed to know that? That is something only Thumbtack can answer. I have invested significant time and money more then $5000 inlucind the lead fee, and other costs related to thumbatck, and in one day it was all wiped out with zero communication. My business depends on this and Thumbtack showed absolutely no regard for that, I tried contacting through email but no response Their support is slow and unhelpful. I would strongly warn any business owner thinking about relying on Thumbtack — do not put all your eggs in one basket because they can remove your account at any time without any reason or notice. Extremely disappointed. 😡