Delivery problems, No customer support !
On 06/03/2026 I ordered a patio table and 4 chairs for over $1400.00. I received an email within an hour that it had shipped. on 06/04/2026 R+L Carriers sent a text stating will deliver your shipment on 6-11-2026 between 10:00am-4:00pm. and I needed to confirm which I did. on 6/11/2026 I waited all day but no delivery and no messages from BBQGuys or the carrier. On 6/12/2026 at about 10:30am a text from the carrier that it was out for delivery. Again we waited all day, no delivery. At about 6:45PM another text item has been delivered with a picture of someone else's house. I immediately called the carrier and BBQGuys neither was willing to help at all, I had to wait until Monday for both. The carrier promised to contact me on Monday. I told the BBQGuy to cancel the order and they can figure out how to pick it up. On Monday 6/15 I received an email from BBQGuy's completely ignoring the fact that it was delivered to the wrong address and telling me if I was unhappy to process a return request, I'm sure at my expense. Luckily we were able to determine where it was dropped off so I had to go there disassemble the pallet and load it into my vehicle. No thanks to BBQGuys UPDATE 8/14/2026: In response to this review BBQGUYs refunded me $200.00. As a result I raised my rating from 1 star to 3. We are happy with the table and chairs and hopefully they will be more responsive to customer problems in the future.