very poor incompetent staff
although the name of the new employee was sent to paychex via e-mail. paychex put the name and information about the new employee wrong. paychex issued the payroll package that include the "payroll check", the "payroll journal" and the "Tax Deposit Notice" all wrong. so far it is a simple error that would be corrected. I was wrong. I called and was on the phone with 3 paychex persons for 47 minutes of agony explaining this simple mistake several times. I requested that I get a correct one set of documents. Unfortunately, paychex sent me 3 documents that included the correct name of the employee but the "payroll journal" and the "Tax Deposit Notice” were wrong. not only that the person representing paychex insisted that the information was correct I just have to add or subtract the numbers!!!!! I called again, could not get a supervisor, but the person stated that she will resolve the issue. so far I lost another 23 minutes in addition to the previous 47 minutes. I am waiting to see if this will be resolved.