**Extremely disappointing platform and…
**Extremely disappointing platform and support experience** I had a serious issue with the platform on Friday. I was unable to close my position and ended up losing money as a result. The issue was clearly on their side, and for several hours I was unable to properly use the platform. Even after the issue appeared to be fixed on the dashboard, the actual trading platform was still showing that I couldn't trade. I contacted support and they spent practically the entire day trying to fix it, despite the issue seeming like something that should have taken minutes to resolve. What makes the situation even more frustrating is what happened afterwards. I specifically asked them to stop sending me updates because there was no point anymore — the daily loss limit resets on the next trading day, so I would be able to trade again anyway. Despite that, I continued receiving message after message from different members of their support team, all basically saying that they were sorry and were "working on the issue." The problem is that these messages don't actually solve anything. If your platform prevents a trader from managing an open position, the priority should be fixing the issue quickly, not sending the customer endless apology messages afterwards. Technical issues can happen, but the way this situation was handled was extremely disappointing. Slow resolution, poor communication, and an unnecessary amount of repetitive messages from different support agents. Hopefully they improve the reliability of the platform and, more importantly, the way they handle incidents like this. Edit: now my acc is breached without any reason