I’ve never left a negative review…
I’ve never left a negative review before - with ANY company, so for me to take the time and do this speaks volumes. Be very careful when ordering from this company. My first order, they sent the wrong stone so we did an exchange. It takes them 6-8 weeks to fabricate the rings and ship it out. My second stone - correct stone but HORRIBLE quality. I contacted Brilliance that day about the stone. They saw my concerns and agreed the stone was not their “normal” quality….BUT it was too late to exchange it. My 30 days was up. The second stone had no video for me to view so shame on me for trusting a picture. I truly trusted this company with providing me the best quality lab stone. The first ring issue was not my fault and the second stone they sent was like see through glass. I’ve seen better $100 CZ rings. You can literally see the prongs and my finger through the stone. It’s called “windowing” or “empty space”. Very expensive HORRIBLE “certified” stone.