TERRIBLE. HORRIBLE. ASININE. I WILL NEVER USE ANGI'S LIST AGAIN.
From beginning to the unfinished end, this process has been terrible. Yesterdsy I made an appointment for 4pm today. I got a message from the service pro who answered the job asking if he could possibly come between 10-11am instead. Mind you, this text message came in at almost midnight the night before the appointment. I had a dr appointment at 11 but I rescheduled it in order for him to be able to come earlier. I responded to him that yes, I could reschedule his appointment. I never heard back from him saying he would be coming early or he would be coming at my scheduled time. I contacted Angi's customer support today (appointment day) trying to figure out what was going on. They gave me a number that I could call this Pro at. I called. After two rings, the call was disconnected. My 2nd call to customer service was to comfirm if he was still coming at 4:00 because i hadn't heard from him. I was told he would be here. He did show up. The job I need done is to have a drain from our backyard to the street snaked. In my discription, I noted that the pipe was apx 120 ft long by 6in around. I also mentioned that whomever came out would need to bring a heavy duty, powerful snake because we had another individual out who did not bring a strong enough or long enough snake. I knew that the drain needed more. The Pro came with a kitchen sink size drain snake. It wasn't capable of doing a thing. The Pro said before he even looked at the drain that the pipe needs to be dug up and the problem area of the pipe needs replaced. Again, this is before he even looked at it. He informed me that he was unable to complete the project and he stated again that we should concider having the old pipe replaced by digging up the yard in order to even find where the clog was. Another issue with Angi is, while filling in all the info when I started this whole process by explaining what my needs were, it required a credit card on file. I was hesitant but it did say that I would not be charged until AFTER the repair was made. My CC alerted me immediately after I submitted my information that my credit card had been charged. NEVER AGAIN will I use this company to help me find a "professional" There were other issues along the way as well. This was just awful.