Amazing customer service
I ordered the Birkin-style hardware set to incorporate it into a crochet project. The delivery took a bit longer than expected, which was why I reached out to Lloyd from customer support. I shared my concerns because the package seemed to be stuck from what I could see on the tracking page. I got a very quick and VERY nice response reassuring me that my package is on its way and hopefully arriving soon. Lloyd took the time to really check the tracking number himself and sent me a screenshot, because the site that he was showing showed more updates about the shipping process. Very soon after that, the package arrived. This has been the best experience I have ever made with a customer service!