Hello,
Hello, Could you please explain why my payments for both students were reversed? I previously contacted customer service and was told that everything was okay. Even if this was due to a chargeback, I have not received a clear explanation of what happened. I was asked to confirm that the students took their lessons, which they did. I would like to know whether I will receive these funds back and what the timeline is for resolving this issue. I believed my earnings were secure once they appeared in my Dots account, so I am concerned about the reversals and would appreciate clarification regarding the reason for the payment reversal and whether the funds will be reinstated. Thank you for your help.