I lost my phone in the water on…
I lost my phone in the water on 4/23/2026 and filed the claim the next day. I tried to use the website to file a claim, but it did not work. The password reset button in the email the system sent did not work either. I called the number on my policy paperwork and was instructed that they could not take a claim over the phone. I had to download the paperwork from the website, attach my original receipt, include a sworn statement (notarized), and email it to the claims department. I completed all of that by 4/24/2026. I did not receive any communication back from them until May 4th. On May 5th, they had me resend the paperwork I had already sent. On May 6th, I had to put in a customer service request for help because I did not hear anything regarding my claim (and still could not get into my online account even after at least 6 emails requesting help). Then, Worth Ave started communicating with a person in my company (which I own) instead of me. Worth Ave's emails were going to his junk mail, and he was not even involved in the claim anyway (crazy). Then, on June 5th, I received an email stating my claim was going to be dismissed because of a lack of paperwork and duration of time—the exact same paperwork I sent in on 4/24 and May 6th. Finally, they said I was getting a check; this was June 5th. I requested that it be sent to the address on the policy. They had a different address and name to send it to—an internal mistake. They said a check would be on the way and to turn down the online payment request. The check date was supposed to be June 19th. The check never came. I saw the online request, accepted it, and got paid $418 and some cents on a policy that cost $167 and a phone that originally cost $806. This was after having to wait two months for payment and over 30 emails back and forth. I SAVED ALL THE EMAILS BECAUSE IT WAS INSANE. I am a fan of Progressive Insurance; currently, I have a boat and one of my cars insured through Progressive. This product diminishes the brand. DO NOT USE!!!!!!!!!