Protection for device accidents & mishaps!Electronic Device InsuranceWith Phone Insurance, Laptop Insurance, Chromebook Insurance, or iPad Insurance, you can avoid paying heavy out-of-pocket costs for repairs & replacements due to device accidents, theft & more.K-12 School Device ProtectionWith Chromebook Insurance and iPad Insurance, classroom EduTech devices provided by K-12 schools can be safeguarded from juice spills in the cafeteria, shattered screens on the school bus, and more!Worth Ave. Group understands the need to keep school-issued devices in the hands of students. K-12 school districts and parents can partner with a trusted provider of economical K-12 device insurance.Student Classroom & Take-Home Device InsuranceQuotes for K-12 School AdminsQuotes for Parents / GuardiansIndividual ProductsiPhone InsuranceCell Phone InsuranceChromebook InsuranceLaptop InsuranceiPad InsuranceTablet InsuranceCamera InsuranceiPod Insurancee-Reader InsuranceApple Watch InsuranceSmartwatch InsuranceThe Worth Ave. Group AdvantageAccidental Damage CoveredDrops, Cracked Screens, Spills & Liquid SubmersionTheft & Standard Perils ProtectionVandalism, Fire, Flood, Natural Disasters, and Power Surge by LightningUnlimited ClaimsReliable device insurance protection for every covered incidentCustomizable Device Insurance PoliciesComprehensive coverage that allows you to choose your coverage amount & low deductibleCompliant and Secured Insurance ProductsProducts are properly filed with every U.S. state, and policies are guaranteed by an A.M. Best “A” rated underwriter50+ Years Experienced InsurerWorth Ave. Group has been insuring personal property since 1971. Why Buy Device Insurance?Device Insurance Comparison ChartsFile a ClaimCustomer ServiceVisit Worthavegroup.com
Written by the business, not verified by us.Worth Ave Group (www.worthavegroup.com) has a 4.6 out of 5 rating on OK.one, based on 162 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the affordable pricing, noting that insurance policies are much cheaper than major carriers while offering completely reliable protection for their valuable electronics. People frequently highlight the remarkably straightforward online sign-up process and the exceptionally friendly, professional assistance provided by the customer support staff. However, some reviewers were not happy with the claims department, specifically mentioning frustrating claim denials and unexpected processing delays for device repairs. A few other people also felt that the burdensome paperwork requirements and communication channels during complex incidents could be significantly improved.
Auto-generated from all reviews of this business. For reference only.Very easy to transaction: clear understanding with super impressive Custmer service over the phone. No issue at all to buy the new policy.
Thank you for the praise for our customer service.
We currently have all three is our phones and my laptop and iPad covered with WAG. We have used them to cover old devices as well, starting with our daughter’s Chromebook from high school starting in 2015. I just signed up for new coverage on my laptop, that was originally covered, free, with Apple Care+ through our Best Buy Total membership. But that free coverage has now come to an end. We didn’t want to continue the Best Buy Total or additional Apple Care+ because it was going to be way too expensive! We appreciate that WAG keeps their prices low enough to afford, even though I’m on disability. We have been very pleased with the swiftness of coverage for our claims (2 repairs, 2 replacements) over the years. We recommend WAG to all our friends and family!
The process of setting up cell phone coverage was easy simple and straightforward.
Thank you, Dwayne, for highlighting our ease of obtaining coverage online.
So far I'm giving it a 5 stars! Sign up was easy price is good cheaper then most carriers and the deductible is awesome as well!!!
Thank you, Dawn, for the positive review related to our affordable coverage and deductibles.
Easy application and have been with them for over 8 years. Cheaper than Apple care.!!!!
Thank you for your continued patronage and praise for our affordable coverage.
Staff was so friendly and cheerful over phone. Sign-up and registration of products was very straightforward and not like an act of congress.
Thank you for complementing our customer service and ease of purchasing coverage, Henry.
I made a mistake on my original Policy, and I immediately emailed customer service, that was a week ago. I have since followed up three times and have yet to receive a reply! Their customer service is horrible if nonexistent! Worst customer service I have ever NOT dealt with! Still trying to follow up to correct my mistake, I guess I’m just gonna have to cancel the policy, if I can even do that without customer service! Just horrible Update: im not going to change anything except for I gave you a three star rating instead of a One, but I’m not changing anything just because you got a bad review and it caused you to act! It’s still piss poor customer service
William, we are sorry to hear this. We will review for any requests you have made and expedite the request as appropriate.
It isn't starting out very well. It was a breeze to sign up and give them money. But after I bought coverage my new(old) Samsung S23 5g I had heard from others that they are really slow processing claims and bombard you with all kinds of forms to fill out. Knowing how demanding iam about service i opted to spend a little more money to get premium service from a reputable insurers. For 2 days now I've been trying to reach someone so that I can cancel my plan. No luck so far. This isn't something I would like if I'm trying to get my phone fixed or replaced
Douglas, we are sorry to hear this. You purchased on Sunday online and sent an email (1st) that same day. While online is available 24 hours/7 days a week, including filing claims as needed, our live assistance, click-to-chat, phones, and email direct responses are during business hours, which are closed on the weekends as our site does advise for customer service. Processing emails can take up to 2 business days during peak periods as a pop-up advised when you submitted your Contact Us inquiry (2nd) online Monday after business hours. We have confirmed all 3 of your inquiries (3rd after hours yesterday) and that your initial request is in queue to be completed today, with-in that 2-business day timeframe, to be processed based on the date it was requested.
The back of my phone cracked as well as the touch screen making the phone near impossible to use. As a result of the internally cracked touch screen, a white line appeared on the right side of the phone and the touch would only work when it wanted to. I filed a claim for it on July 24th, had to go to a shop and get an estimate, then sent it in. My claim was approved and I was told I would receive an email from Chase the on or before the following Friday, which I already thought was ridiculous, as this is a phone we're talking about which is used daily. Next Friday came and I still did not receive an email. Monday came, no email. I called Worth Ave's customer service and they said there's nothing they can do as the payment email comes from Chase and they have no way of checking if it was sent or not. Terrible system to use Chase as a scapegoat and not accept any form of liability on their part. I even called Chase and they did not have any record of an email mentioned with the claim. Called the next day because I STILL did not receive an email and they told me it's possible (which they claim to not even confirm since they can't check anything about payments after they approve it on their end) a paper check was sent out and it could take up to 15 business days for the check to be received. So you're telling someone they have to wait for basically a month to get their phone fixed! Absolutely ridiculous. I am highly skeptical I am even receiving any form of payment at this point and warn others to not go with this insurance company. The customer service and whole payment system is some of the worst I have encountered.
Ivoree, we are sorry to hear about your claim payment issue. We have confirmed that the original email from Chase to option an electronic payment was started but not completed. As this was not, a paper check was in process but as it was only in process, we have reoptioned the electronic for you. By now you should have already received a direct email about this from us and will receive and additional electronic payment email from Chase to option the electronic payment option. Please complete this with-in 5 days of receipt or the payment will default to a mail check again. If you have any additional question or need additional assistance, the email from us direct does have a direct email on phone number you may call for assistance.
will see how it is if I ever need to use it.
The purchase of this policy was easy and sweetless providing the coverage needed for my multiples devices that i have from Samsung
Thank you for highlighting the ease of online purchase for our comprehensive coverage, even for multiple devices, Derrick.
Not real transparent about what's covered until you read the declarations. No hardware failures covered, which is probably 50% of the reason to have insurance. I've never lost or broke a phone but I've had screen failures, charge port failures and software glitches
We are sorry to hear this, Hunter. We try to be fully transparent with our site and corresponding icon, FAQs, coverage matrix, and other available information, to clearly convey the coverage - Accidental Damage/Theft/Standard Perils. It is not meant to replace a manufacturer warranty, which would cover the issues you reference. We even have a sample Policy Booklet (terms and conditions/declarations) available online for review at any time from the main landing page with having to get a quote or policy.
My laptop’s keyboard suddenly stopped working. It had been functioning normally, and then it simply failed. When I filed a claim, they denied it because I couldn’t identify the exact cause of the failure. Apparently, saying “the keyboard stopped working” wasn’t enough…they expected me to determine whether it was a mechanical breakdown, an electrical failure, wear and tear, or something else. I’m a customer, not a computer technician. How is the average person supposed to diagnose the internal cause of a keyboard failure? That’s exactly why people purchase insurance in the first place: when something stops working unexpectedly, the insurer investigates the cause. Requiring customers to accurately diagnose complex hardware failures before honoring a claim is unreasonable and feels like an excuse to avoid paying legitimate claims. The entire process was frustrating and left me feeling like they were looking for a technicality rather than trying to fairly evaluate the claim. If your device suddenly fails and you don’t have the expertise to explain the precise internal mechanism behind it, be prepared for that lack of technical knowledge to potentially be used against you. Based on my experience, I would think twice before relying on Worth Ave. Group for device protection.
Gigi, thank you for highlighting our ease of online purchasing affordable coverage, even choosing a monthly payment option, with your positive review.
Service money price
Thank you for the Positive review Hatim.
The online process is quick and easy for getting insurance for my laptop.
Thank you for the positive review for our ease of online purchasing coverage Michael.
Sooo much cheaper than T-Mobile and I have everything covered through here. Watches, iPads, Mac Book Pro ✌️👍
Thank you, Enola, for the positive review highlighting our affordability of coverage for multiple devices.
Thank you for the positive review regarding our ease of purchasing coverage online Matthieu.
Easy to get a repair warranty. Much less expensive than some others I checked
Thank you, Michael, for the positive review related to our affordable coverage.
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