SCAM company
The back of my phone cracked as well as the touch screen making the phone near impossible to use. As a result of the internally cracked touch screen, a white line appeared on the right side of the phone and the touch would only work when it wanted to. I filed a claim for it on July 24th, had to go to a shop and get an estimate, then sent it in. My claim was approved and I was told I would receive an email from Chase the on or before the following Friday, which I already thought was ridiculous, as this is a phone we're talking about which is used daily. Next Friday came and I still did not receive an email. Monday came, no email. I called Worth Ave's customer service and they said there's nothing they can do as the payment email comes from Chase and they have no way of checking if it was sent or not. Terrible system to use Chase as a scapegoat and not accept any form of liability on their part. I even called Chase and they did not have any record of an email mentioned with the claim. Called the next day because I STILL did not receive an email and they told me it's possible (which they claim to not even confirm since they can't check anything about payments after they approve it on their end) a paper check was sent out and it could take up to 15 business days for the check to be received. So you're telling someone they have to wait for basically a month to get their phone fixed! Absolutely ridiculous. I am highly skeptical I am even receiving any form of payment at this point and warn others to not go with this insurance company. The customer service and whole payment system is some of the worst I have encountered.