Predatory billing practices and a deceptive refund policy. Beware!
I strongly advise all contractors and professionals to stay away from Thumbtack. I stopped using this platform a long time ago and my account was completely inactive, yet they continued to charge my bank card for random leads. I never requested these leads, never contacted the customers, and provided zero services. When I tried to dispute these unfair charges, their automated system immediately denied almost all of my refund requests. The worst part is their deceptive refund policy: even if they do approve a refund, they refuse to send the money back to your original payment method. Instead, they give you "platform credits." And if you decide to permanently delete your account because of these unauthorized charges, Thumbtack simply keeps all your money! This feels like an absolute scam to drain money from inactive professionals. Do not link your credit card to this app unless you want to be charged for nothing.