NO REFUNDS on early Automatic Renewal of Lessons
I signed up for Pickleball Lessons. They were running a deal for 1 free trial lesson and then it would automatically bill for 4 weekly lessons. That's what I signed up for but I couldn't start my weekly lessons for a few weeks. It was a little confusing to select the coach, date, and location for the lesson, and the chat was delayed and didn't provide any sound notifications when I had a message even though I made sure that the sound notifications were turned on. Anyway, my coach was good and my lessons were fine after a few glitches in meeting up. My main grievance with the company is that it auto renewed me for 4 more lessons and charged my credit card before my 3rd lesson. When I saw the pending charge on my credit card, I immediately cancelled the lessons that I had not ordered and cancelled my subscription. I also reached out to customer support and asked for a refund of the $328 pending charge, but they refused. They said their policy was NO REFUNDS under any circumstances but that I had up to a year to use the $328 credit. They sent me a copy of the fine print in their terms and conditions and insisted that they would not issue my refund even though I cancelled within 24 hours of the auto-renewal. This is just not right. There is no reason for a policy that is so unfair. It cost them nothing to book the lesson 6 weeks into the future. They didn't pay the coach since the lesson was already cancelled way in advance. They can't enforce a policy that is so egregiously unfair and unclear to the customer (even if it is in the fine print that nobody actually reads). I do not recommend this company or their app and hope that they go out of business. I disputed the charge on my credit card, so I should get my money back, but I don't want other people to get scammed by them. I tried 3 times to work with Hanna at customer support to get my refund and told her that I would post a negative review because your standard policy is not reasonable or fair. Each time she insisted that there was Nothing she could do to get me a refund.