It has actively harmed our operations, customers, and team.
We have been using ClickUp for some time and rely on it for our team of 50+ people and 1000+ customers. The security and reliability of the tool has been degrading to levels in which it has actively affected our team, customers, and workflow. As it is, it does not reach the quality required to a professional or corporate tool. Two bugs recently introduced disrupted our operations: - Replies for important messages where delayed for up to a month, and suddenly yesterday everybody in the team received hundreds of missed replies and important messages dating back to June. - Randomly, email addresses have started to appear in unrelated tasks/cards (that we use as a CRM to keep our customer base). This has caused our CS to inadvertedly send messages to the wrong recipients. There are other bugs that affect daily usage, we have reported some of them for a long time without answer, but they never affected our operations, reputation, and customers in such a disturbing way.