Terrible Customer Service and UX
I received an e-gift card and tried to use it today. Because I re-opened the link, my card got put on hold. I waited on the phone for over 25 minutes (the phone number btw was impossible to find), and the person on the phone could not reverse the hold or tell me if the purchases I already made will cause an issue with the vendors. Then she told me to call back in two weeks on July 6th to request my refund. I asked for this in writing and she said there was no ability to email me what we spoke about over the phone, so no paper trail. She refused to let me speak with a manager.