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The Gift Card Shop | TheGiftCardShop.com

Claimed

109 reviews

4.2109 reviews
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About The Gift Card Shop | TheGiftCardShop.com

Data updated
Website
www.thegiftcardshop.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
109 reviews
Replies to negative
95% (18/19)
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Is The Gift Card Shop | TheGiftCardShop.com legit?

The Gift Card Shop | TheGiftCardShop.com (www.thegiftcardshop.com) has a 4.2 out of 5 rating on OK.one, based on 109 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-09-06.

What reviewers say

AI generated

Reviewers had a great experience with this company, consistently praising the smooth purchasing process. Customers love how simple and fast it is to navigate the platform, choose from a great variety, and send personalized gift cards for any special occasion. People truly appreciate the user-friendly interface and the reliable email delivery options that make sharing gifts with friends and family completely seamless and hassle-free. Some reviewers were not happy with unexpected payment processing failures, card rejections, and recurring troubles trying to use their gift cards on external online retailers. Consumers also mentioned frustrating delivery delays and difficulties resolving issues when reaching out for help with their orders.

Auto-generated from all reviews of this business. For reference only.

What people say

L
LindaUnited States · 2 reviews · Experienced 2026-09-03 ·

Too much 'red tape' to make it user friendly!

It took FOREVER to complete this transaction! I certainly hope it will not take as long to deliver the gift.

Reply from The Gift Card Shop | TheGiftCardShop.com2026-09-04

Hi Linda! We are sorry to hear about your experience. We see your order was successful, if you need assistance ordering in the future, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com

V
Valued CustomerUnited States · 1 review · Experienced 2026-08-28 ·

Bank declines purchase every time I try…

Bank declines purchase every time I try to send a gift, usually takes about 3 or 4 attempts. Very annoying. Every time!

Reply from The Gift Card Shop | TheGiftCardShop.com2026-09-01

Hi there! Thank you for taking the time to leave a review. Some banks and card issuers apply extra security checks to gift card purchases to help protect their customers. Your bank may temporarily flag or decline the transaction even when everything is legitimate. This doesn’t mean there’s an issue with your account or with our website. It’s simply an extra precaution by your bank. Please also double check you enter your card details correctly. If you need assistance purchasing in the future, please call us at 1-833-942-7467 or send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com

H
Humboldt Tech SolutionsUnited States · 6 reviews · Experienced 2026-08-22 ·

Do Not Buy: "The Gift Card Shop" Takes Your Money and Delivers Nothing

I received a Hallmark card advertising a "Digital Gift Card Inside," powered by The Gift Card Shop. The sender generously gave me a $100 gift card. On Saturday, I followed the instructions, scanned the QR code, and successfully completed the redemption. I immediately received an email confirming Order #2006437967. It is now Thursday, and the actual gift card has never been sent. I have called their customer support three separate times. Each time, I am handed a script promising the email will arrive "within 24 hours," and I have had them re-send it multiple times to no avail. During my third call, I was escalated to a "specialist" and even provided a brand-new email address to completely rule out spam filters. Still, nothing has been delivered. The fact that the order confirmation arrives instantly but the product does not is incredibly suspicious. This system feels intentionally designed to create frustration. Because these are gifts, they rely on the fact that recipients feel too guilty to tell the sender that their money was wasted. It borders on predatory behavior. Do not buy these for your loved ones—you are paying for them to be left empty-handed.

Reply from The Gift Card Shop | TheGiftCardShop.com2026-08-28

Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide the email address you received the eGift Card to. Without this information, we may be limited in how we can help. We look forward to your reply.  UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com

N
Nana LeeUnited States · 1 review · Experienced 2026-08-26 ·

Find this company reliable!

I have used this company for years now and find them to be very reliable. Decent customer service.

Reply from The Gift Card Shop | TheGiftCardShop.com2026-08-28

We're so happy to hear that our reliability and customer service have met your expectations over the years. We look forward to being part of your next gifting adventure! TheGiftCardShop.com

V
Valued CustomerUnited States · 2 reviews · Experienced 2026-08-20 ·

The process was easy and the recipient…

The process was easy and the recipient received the egift card in a short amount of time which was very helpful and needed. Thank you!

Reply from The Gift Card Shop | TheGiftCardShop.com2026-08-20

We're so happy to hear that the eGift card process was easy and that your recipient received it quickly. We hope to be part of your next gifting adventure! TheGiftCardShop.com

Jo TarnowskiUnited States · 1 review · Experienced 2026-08-20 ·

This company is a fraud

This company is a fraud. I don’t think they actually have the money to pay the gift cards that were purchased. Their excuse is fraudulent activity. Really. I couldn’t even open the email from this place. Oh yeah, the customer service absolutely sucks. Avoid the problem, use a legit company.

Reply from The Gift Card Shop | TheGiftCardShop.com2026-08-20

Hi Jo! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide your Order Number. Without this information, we may be limited in how we can help. We look forward to your reply.  UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com

Jeff LUnited States · 1 review · Experienced 2026-08-16 ·

Poorly built site and terrible user experience

Poorly built site and terrible user experience. I tried to purchase a few custom debit cards and kept running into a "We are unable to process your order" error message that did not offer a clear explanation why they failed. I checked with my credit card company every time and was told the transactions were not blocked. It's quite obvious that The Gift Card Shop doesn't care much about their customers. [UPDATE]: Thanks to The Gift Card Shop for reaching out with a response form, but by the time I saw it, the 3-day deadline to complete the form had already passed.

Reply from The Gift Card Shop | TheGiftCardShop.com2026-08-19

Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide the error message reference number. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: Thank you for updating your review. We're sorry to hear the response window had already closed by the time you saw our request. Unfortunately, the timeframe for submitting information through Trustpilot is set by Trustpilot and is outside of our control. Please call us at 1-833-942-7467 or send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com