Customer service agent Kristyl is…
Customer service agent Kristyl was extremely rude. When asked a clarifying question she keeps taking back what she was saying, stating "that was not for you, wrong response". She also accused my daughter of using fraudulent payments to book classes. First, my daughter did not even take any classes, but didn’t know that the 2k unlimited prep program had only 10 hours, as the website allowed her to keep booking classes for that week so she thought it was part of the program. 2nd, she used a prepaid card that we gave to her with a high amount of money on it that can be used to pay for many classes, and their system flagged it, resulting in them accusing her of fraudulence which is completely false. They misinterpreted everything she was explaining. My daughter apologized and explained as she didn’t see the term under the website, although 0 classes were even taken so they did not lose anything. Krystal mostly ignored her responses and cancelled the whole plan within 5 messages. Krystal had also texted her 4 different times with messages intended for someone else, confusing her which is why she called her “disorganized”. My daughter was always respectful when talking to anyone in the program, so it’s really strange of them to accuse her of “abusive behavior” toward anyone.