Custom sizing gone wrong…..
I ordered a custom-sized dress from JJ’s House for my daughter’s wedding. Unfortunately, the dress did not fit according to the measurements I provided. The hips and waist were much too large, and the slit was significantly lower than expected. Because of these issues, I had to pay an additional $215 in alterations to make the dress wearable. I was disappointed because the purpose of paying for custom sizing was to avoid extensive alterations. While I understand that minor adjustments are common, the amount of work required on this dress was far beyond what I expected. When I first contacted customer service, I was told that because the dress was custom made, it was not eligible for a refund under their policy. At that point, no compensation was offered. It wasn’t until I provided detailed photos, measurements, and proof of the fit issues that they reconsidered my claim. They then offered a 30% refund, and after further discussion increased it by an additional 15%. I appreciate that they ultimately worked with me to reach a partial resolution. However, I wish they had been more willing to investigate the issue from the beginning rather than relying solely on the custom-order policy. If I hadn’t documented the problems so thoroughly, I don’t believe my concerns would have been addressed.