VERY VERY TERRIBLE DO NOT BOOK WITH THEM
My experience with Rail Ninja was extremely disappointing and I would strongly advise others to think carefully before booking through this company. Firstly, the tickets were significantly more expensive than booking directly with the train operator, yet this higher price did not result in a better service or experience. Most frustratingly, the train we ultimately travelled on was not the train that had been advertised at the time of booking and was not the service we believed we had paid for. The quality and conditions of the train fell well below what was represented on the website. When I raised these concerns and requested a full refund, Rail Ninja refused and instead offered “Ninja Cash”. This is not an acceptable resolution. I have no intention of using this service again after such a poor experience, meaning the credit they offered is effectively worthless to me. Customers should not be forced into using store credit when the issue relates to a service that was not delivered as advertised. The entire experience left me feeling misled and overcharged. Paying a premium price for a service that did not match the description and then being denied a proper refund demonstrates very poor customer service and a lack of accountability. I will not be using Rail Ninja again and cannot recommend the service to others based on my experience. VERY VERY VERY TERRIBLE. DO NOT BOOK WITH THEM.