Disappointed in customer service
Setting up the appointment was easy, and updates were frequent and easy to follow. When I set up the appointment, I forgot that I had three fire alarms, and I only told them that I had two. When I called and tried to get the third alarm, I was told that I had to pay $120 for it. The operator that I spoke with would not let me speak to a manager about this situation. I do not understand why I need to pay for a third alarm when I already had three and this was to be part of an update. They claimed that the contract only stated two, thus the charge. I have been a customer for 26 years, and even though I made a mistake on the original order, I think that the loyalty I have shown would allow a little leniency for the third alarm. In addition, the operator I spoke to said a manager would be calling me back within 24 hours, and that has not happened yet. I am disappointed in the customer service.