Timely response honest work assessment…
Timely response honest work assessment and prompt repair
About Slomin's Inc.
Data updated- Website
- slomins.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 0% (0/20)
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About this business
Founded in 1923, Slomin’s is a leading provider of home security systems, home automation, and heating oil delivery services. We are a family-owned and operated company that prides itself on customer satisfaction and dedication to excellence. The Slomin’s Shield system combines customized security and automation solutions for homes and businesses. With a single wireless touchscreen control panel, customers can secure their homes and businesses and remotely control lights, thermostats, door locks, appliances, and more. We also offer a complete line of video surveillance products, including outdoor low-light cameras, pan-tilt-zoom (PTZ) cameras, and standard indoor cameras. Our in-house central monitoring station is staffed by our employees 24/7/365 to give customers complete peace of mind.The MySlomin’s app for iOS and Android provides a robust, easy-to-use system for remotely controlling the Slomin’s Shield system. Not only can users remotely turn on and off lights, lock and unlock doors, and change the temperature, but they can also set up scenes in which devices work together automatically. Slomin’s also offers heating oil delivery, oil burner installation and repair, and gas and AC maintenance and repair in the Northeast.
Written by the business, not verified by us.Is Slomin's Inc. legit?
Slomin's Inc. (slomins.com) has a 4.5 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Utilities and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many loyal clients frequently praise the staff and technicians for being extremely professional, kind, and exceptionally knowledgeable during all home system installations. Local consumers also deeply appreciate the smooth and efficient user experience, noting that representatives clearly explain how equipment works and always leave spaces tidy. However, some customers also noted frustrating issues regarding scheduling delays, unexpected appointment reschedules, and long wait times for necessary service visits. Several reviewers additionally mentioned difficulties communicating with support teams, pointing out that administrative responses could sometimes be very slow and unhelpful overall.
Auto-generated from all reviews of this business. For reference only.What people say
We needed 6 alarms and only received 5
We needed 6 alarms and only received 5. We have always used a fob and we were told it would be replaced we would have to buy it. I called to schedule another install for 6th alarm and have not been able to contacted. Been a customer for a long time and just signed 5 year. Contract not hapy
Fixing the system
The technician Rick was very helpful and knowledgeable in explaining to me what was wrong with my system. After he replaced the needed parts he explained how to fix the system if the problem happens again.
Ryan was great
Ryan was great! Everything went smoothly. Ryan addressed all my concerns, helped with software, and went over my new alarm system- step by step
Be patient, thorough and customer focused.
Great service, customer focused, patient, answered all questions.
Scheduling the installation took longer…
Scheduling the installation took longer than I had expected and I had to follow up. Installation was seamless. George was professional, personable and knowledgeable.
Slomin tech was professional
Slomin tech was professional, efficient and had the job done nice and quick.
Excellent technicians
Excellent technicians Got the job done Clean Courteous
Did his job well
Horrible run don't use!!!
I don't believe anything that this site says this is a scam company they trick you into a contract and don't tell you that they are locking you in for 5 years then their security system doesn't work they won't complete the installation they tell you to fix it yourself and then when you ask to get out they tell you they're going to ruin your credit run don't use this company for anything use another company do not use this company for anything.
He actually showed interest in his…
He actually showed interest in his work. We’ve had xfinity here recently . After the third visit we actually got a tech that cared enough to address the underlying issue of our poor internet performance. Speaking of the Slomin tech, he was very interested in my opinion and offered great problem solving input.
The repair person arrived as scheduled
The repair person arrived as scheduled Was very knowledgeable about our system Made the necessary repairs Was very efficient clean and professional
Horrible company
Horrible company. Doorbell camera wasn’t working for six months before they replaced it with a dollhouse doorbell. It’s a doorbell that you plug in the wall and the sound comes from that plug in. Can’t hear it in most parts of the house. Unbelievable!
The tech was excellent!
The tech was prompt, experienced, beyond courteous, and very thoughtful about how best to do what he was doing. All this was MUCH appreciated!
Alarm system issues
Alarm system issues! We had a system in our apartment building which has 7 families and the alarm was continuously going off. Slomins techs had no idea what the issue was or how to resolve it, and told us to just let the battery rundown at let the alarm continue! This obviously was not an option so we had to personally remove the equipment to get the alarm to stop. Slomins advised that they do not want the equipment back. We have called Slomins and sent a Certified Letter stating the issue. They have sent a Collections Letter even though they were unable to ever resolve the issue. We have called and been told we would hear from Daniel Sapp the Collections Manager however he never called back. I called again today and spoke to a Jane who could not have been more evasive or vague. She claims Daniel would not be in the office until Friday and would not call back until Monday. Slomins letter states to call them within 10 days but obviously they are not capable of returning phone calls. When I requested to speak to any Supervisor I was told by Jane that there are no Supervisors. How do they expect to rectify any issues?Apparently Slomins lack of management, technical expertise and responsiveness is nonexistent. However they expect the customer to abide by their requests and just ignore phone calls. STAY FAR AWAY! As a follow up today Thursday, Daniel Sapp returned my call - remember he would not be available until Monday! Hmmm….He said a Tech was never called which is totally untrue. My husband called Slomins immediately as the alarm was going off and the Tech claimed they had no idea what the issue was and to let the alarm continue until the battery ran out. My husband then called the following day and got told the same thing. Apparently Slomins does not log calls or scrubbed these. Daniel did not want to discuss or explain why a Tech would not come out. He just kept saying we never asked for a Tech. He then claimed Slomins did not receive a Certified Letter which we have the receipt for - rut oh! Since he had no explanation as to why a Tech refused to come out , he told us he did not want to discuss further and said to speak to the Attorney. Another fabulous interaction with a Slomins employee - bad service starts at the top and flows down through the company. I guess that explains why a Tech would refuse to assist or come out to check an ALARM SYSTEM!
Very personable and knowledgeable about…
Very personable and knowledgeable about the product and repair.
Can’t wait till my contract is up.
Professional installer
Professional installer Professional sales Professional customer service Professional company
Bobby was excellent
Bobby was excellent. He did the upgrade and explained everything and had me test the app to set and disarm the alarm.
Installation of SlominsT
The first person I spoke to - Kim - to order Slomin was very patient and explained everything sometimes more than once. The person who installed it yesterday again was very patient with all my questions. He did an excellent job installing and also explaining the whole system to me and answered all my questions.
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