My adventure with Z Wave and Connor.
Connor was very anxious to help me with the pairing of my new Z Wave switch. He made the process very simple, and this was a great adventure.
About CPI Security
Data updated- Website
- cpisecurity.com
- Category
- Home Services
- Location
- United States · Charlotte
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 89% (8/9)
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Is CPI Security legit?
CPI Security (cpisecurity.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Home Services and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
I had contracted with this company
I had contracted with this company. They told me they were showing up at a certain time and they didn't show up when they said they would and I had someone waiting for them to arrive. It was a complete inconvenience for me and the person I had waiting for them who BTW I had to pay to be there for me and I had to pay them even though CPI never showed up! I cancelled my contract with them. I would not use CPI if I were you!
Camera is constantly going down and I…
Camera is constantly going down and I don't want to keep paying another 60$ to have them fix it when we already pay 60$ each month for the service.
Reply from CPI Security2026-08-03
We appreciate you sharing your concerns about the camera issues and recurring costs. We regret any frustration regarding service fees and apologize for the inconvenience. We'll be looking into your case to come up with a proper resolve.
Pleased Customers
Our technician, Marques Franklin, was awesome! He was friendly, listened to our concerns and made sure everything was working in order before he left.
Reply from CPI Security2026-07-16
We're so glad to hear our technician provided such excellent service! We appreciate you sharing your positive experience with us.
Seth was punctual ready to get the job…
Seth was punctual ready to get the job done. He appeared very knowledgeable and efficient even going up in the attic in the 100 degree weather did not deter his performance. He readily answered my many questions and with explanations while continually working. He worked independently as if he had mastered his job. By himself, he dismantled part of my old system installed a new security system (which usually require two workers.) He even sold me additional equipment. Hat's off to him.
Reply from CPI Security2026-07-14
We are so pleased to hear about your excellent experience. It is wonderful to know that our team member provided such knowledgeable and efficient service, even in challenging conditions. We truly appreciate you recognizing their dedication and ability to handle the installation so capably. Your feedback highlights the high standards we aim for, and we are grateful for your kind words.
Jed was a true professional
Jed was a true professional. Very patient and kind. He took the time to explain things and suggested better options for us. As a manager myself, you are only as good as your team and he a great asset for CPI.
Reply from CPI Security2026-07-13
We're so glad to hear about your positive experience with our team member! We appreciate you recognizing their patience and helpfulness. Your kind words mean a lot to us.
Awesome Experience
Natalie Gentile was extremely helpful in assisting me with getting cameras online and eliminating sensor alerts throughout my church. She was so friendly and supportive.
Reply from CPI Security2026-06-22
We're so glad we could assist with your cameras and sensor alerts. We appreciate your kind words and positive feedback!
Customer service is fantastic
Customer service is fantastic. The two techs who come to the house are amazing. Bill and Benny are courteous and knowledgeable. Customer service agent Camila Taveras knows how to trouble shoot over the phone and is very friendly. One last comment. Izaria needs for training and needs more customer service skills.
Reply from CPI Security2026-06-22
We're so glad to hear about your positive experience with our team members. We appreciate your valuable feedback regarding training opportunities for our staff.
Amiable
Amiable, efficient and professional servicem
Reply from CPI Security2026-06-15
We're so glad you had a great experience with us. We appreciate your kind words!
Technician was nice and very…
Technician was nice and very knowledgeable of what he had to do.
Reply from CPI Security2026-06-15
We are glad our technician provided excellent service. Thank you for your kind words.
The technician was well informed and…
The technician was well informed and explaining the set up to me. Thank you, CPI,.
Reply from CPI Security2026-06-15
We're glad to hear our technician was helpful and informative. Thank you for your kind words!
Rhonda Goodman assisted me in securing…
Rhonda Goodman assisted me in securing my property, she was extremely knowledgeable and clearly the best in the industry.
Reply from CPI Security2026-06-09
We are so glad to hear about your positive experience. Thank you for your kind words and for sharing your feedback!
Two Thumbs Up
Johnathan Culp and Ryan Jackson are tremendous and were courteous and professional through the entire sales and installment process. So far, we couldn’t be happier with the products we purchased and the monitoring services CPI is providing for us.
Reply from CPI Security2026-06-04
We are so glad to hear about your positive experience with our team and products. Your satisfaction with our services means a great deal to us.
Ryan was extremely knowledgeable and…
Ryan was extremely knowledgeable and very personable, he gave us a thorough break down of the system & gave great recommendations on what would be best suited for our home & lifestyle to ensure we are as safe as possible.
Reply from CPI Security2026-06-02
We're so glad to hear our team provided such a thorough and helpful experience, ensuring your safety and satisfaction. Thank you for your kind words!
Malcom Hailey was a tremendous help…
Malcom Hailey was a tremendous help yesterday in getting my problems fixed. His expertise and attention to detail was noted. Outstanding service from a outstanding employee.
Reply from CPI Security2026-05-28
We're so glad to hear our team provided such excellent service and resolved your issues effectively. We appreciate your kind words!
Perfect guidance
A kind, patient and efficient worker. A great experience!
Reply from CPI Security2026-05-28
We are so glad you had a great experience!
Natalie Gentile helped us on the phone
Natalie Gentile helped us on the phone. She was very, very patient and walked us through several setting changes we had to make to get our CPI system back in order.
Reply from CPI Security2026-05-19
We are so glad to hear our team provided such patient and helpful support. We appreciate you sharing your positive experience with us!
Antwan was so extremely helpful and…
Antwan was so extremely helpful and considerate. He took all the time necessary and went above and beyond to see that my issues were resolved
Reply from CPI Security2026-05-18
We are so glad to hear our team member was extremely helpful and resolved your issues. We appreciate your kind words!
Rhonda is great
Rhonda is great. She's given us peace of mind and made the process so easy.
Reply from CPI Security2026-05-18
We are so pleased to hear about your positive experience and peace of mind. Thank you for sharing!
Rhonda Goodman helped me secure my…
Rhonda Goodman helped me secure my property, she was very knowledgeable and obviously the best in the business
Reply from CPI Security2026-05-18
We are so pleased to hear about your excellent experience! We appreciate your kind words.