CPI Security (cpisecurity.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Home Services and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Nigel was very helpful and resolved my issue with setting up a technician to come out to our house.
We're happy to hear that the assistance with setting up your technician visit was helpful and resolved the issue. Thank you for your feedback!
personable, knowledgeable and various thought, even fixing my problem
We're happy to hear that you found our team personable and knowledgeable, and that we could resolve the issue. Thanks!
The rep was very knowledgeable and engaging. He attempted to fix the issue several times and even instructed me on how to do it myself. I appreciate the time he took to try and assist me.
We're happy to hear that the representative was so helpful and engaging! We appreciate you acknowledging the effort to resolve the issue and the guidance provided. Thanks for your feedback.
Antwan walked me through every step, waited and instructed as we tried to figure out the issue.
We're happy to hear that you received excellent support and guidance while resolving the issue. Thank you for sharing your positive experience!
I Was lied to about the services I would receive. Replying to CPI 3-16-26 Once again you all CPI are lying to me. There has been no refund to my account. I purchased a camera for $269 and also my fee of $49 that I paid when I first spoke to you all. Please stop making my life so miserable and just do your job. Ive spoke to numerous CPI employees and none of yall are on the same page. I have been lied to each time I interact with yall. Please give me my money back ASAP.
We regret that the service was not as described. We will investigate this to ensure it does not happen again. After overlooking the account I see a refund has been processed and issue resolved. Please let us know if you have any further questions or concerns.
I hit Stevenson Antwan with a couple of different problems and he was very kind and patient and helped me with all of them.
We appreciate you taking the time to share your positive experience. We're happy to hear that you were treated with kindness and patience while resolving your issues.
Nigel was very knowledgeable, patient and guided me through the step on how to set up my system again. The only issues that sometimes they wait time is too long when trying to contact service support
We're happy to hear that you found our team member knowledgeable and patient. We appreciate your feedback regarding the long wait times, and we are working to improve our service support.
Thank you, Ray Davis. It’s rare these days to see a company value **customer retention** as much as customer acquisition. Your quick response and resolution made a real difference and definitely saved my account from being closed. I truly appreciate your professionalism and willingness to help. I hope CPI values you as much as I do.
We appreciate your kind words and are so glad we could help resolve the issue. It's great to know that our focus on customer relationships made a positive impact. Thank you for taking the time to share your experience!
We're happy to hear that you would recommend us! Thank you for your positive feedback; we appreciate it.
Easy problem solving from your rep. Very helpful and friendly.
We are happy to hear that our representative provided helpful and friendly support while resolving your problem with ease.
I had an outstanding experience with my security installation representative Albert. From the moment he arrived, he was professional, courteous, and extremely knowledgeable. He took the time to explain the installation process, answered all of my questions, and made sure I felt completely comfortable with the system before leaving. His attention to detail and commitment to doing the job right really stood out. Everything was installed neatly and efficiently, and he made sure all components were working perfectly. I especially appreciated how patient he was in walking me through how to use the system and app. It’s clear he takes pride in his work and genuinely care about customer satisfaction. I couldn’t be happier with the service I received and highly recommend them to anyone needing security installation with CPI Security.
We're happy to hear that you had such a positive experience! We appreciate you mentioning the representative's professionalism, knowledge, and attention to detail during your security system installation. It's great to know that you felt comfortable and confident with the system. Thanks for your recommendation!
Ryan immediately grasped the issue/s and was patient and professional as he patiently walked me through resolution.
We're happy to hear that the issue was immediately understood and resolved with patience and professionalism. Thank you for your positive feedback!
Purchased new equipment and services for a second home, which was at a beach location. We talked with our salesman at length about whether cpi would serve the location. They assured me they did, and they had “7 homes near” my location. I signed a contract, paid money, and cpi scheduled an installation date. We took a day off work, drove to the property (about 5 hours from our home, which is also covered by cpi) to meet the installer, who never showed. I called cpi, and was told that it had been set up as a service call, not an installation. My salesman then emailed me, 4 hours after the original time of install, and indicated cpi had decided not to provide service. It worries me that I would entrust security of my home and family to a company so disorganized, and so disrespectful of our time and effort. They could easily have given us a heads up a week before and told us they had a change of heart.
We regret to hear about the trouble you experienced with the service installation for your second home. We apologize for the miscommunication regarding the service availability, the incorrect scheduling, and the installer's failure to appear. We are taking steps to investigate what occurred and prevent similar situations in the future. We appreciate your feedback.
We’re so happy with CPI! Keenan, Brian, and everyone we worked with were fantastic — polite, professional, and efficient. Most importantly, we feel safe in our new home. Thank you for the amazing work and excellent customer service
We're happy to hear that you had a fantastic experience! It's great to know that our team was polite, professional, and efficient. We're glad you feel safe in your new home. Thank you for your amazing feedback!
On site technician ( Richaud) was great and kept us informed all along the way.
We're happy to hear that the technician provided excellent service and kept you well-informed. Thank you for your positive feedback!
Matt and Shannon (from CPI Charleston)were our TV install team at North Myrtle. They faced some challenges when they arrived. Two of the 5 rooms where a rep prewired for install -the 2 most important rooms- living room & theater room- were prewired at incorrect placement on the walls. Matt problem solved and worked diligently for HOURS to overcome the wiring placement on the walls. There were a ton of issues besides wall wiring but Matt overcame each of them and our final install is working out. Highly recommend Matt for preferred installer. He’s brilliant and frankly, he was awesome at soothing a customer (us) who were extremely upset and ready to tell CPI to come get their equipment. Matt saved CPI a customer.
We appreciate you sharing your experience. We're happy to hear that the installation team was able to resolve the prewiring challenges and complete your TV setup. We're glad they could address your concerns and ensure your satisfaction. Thank you for your positive feedback.
It was a pleasure to work with Nigel. He was extremely patient and encouraging. Nigel is very knowledgeable and is able to relay information in a clear and concise manner.
We're happy to hear that you had a positive experience. We appreciate your kind words regarding the patience, encouragement, and clear communication you received. Thank you!
Ms.Gentile did an excellent job helping with our problem, she was very informative and patient working with me.
We're happy to hear that you had such a positive experience! We appreciate you mentioning the informative and patient assistance you received.
Horrible interaction with staff. They have no clue about how to handle a customer . Read the BETTER BUSINESS BUREAU posts before you sign up with this company
We appreciate you bringing this to our attention. We're sorry you had a negative experience with our team. We'll review this with our QA team so that we can better approve our services.
Nigel Watson was awesome, very knowledgeable and informative. He was very eager to help me with my issue. He wanted to be sure he had done all he could to help me solve my issue before he hung up with me. He was never pushy.
We're happy to hear that you had such a positive and helpful experience. We appreciate you taking the time to share your feedback; it means a lot to us.
66 reviews matching