American Alarm and Communications, Inc. (americanalarm.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher. Last updated 2026-08-10.
Great people, great service
Thank you for the feedback. We're proud to have a team that's committed to providing great service, and we're grateful you took the time to share your experience. Please let us know if we can be of further assistance. Sincerely - The American Alarm Team
My problem was caused by a non-American Alarm Device. The technician felt he could find the source based on past experience. It was an improper wireless connection and therefore not traceable. His persistence paid off.
Thank you for sharing your experience. This happens a lot and we are happy that our technician was able to find the source of your issue and help resolve it. If there is anything else we can do please let us know. Sincerely - The American Alarm Team
Always very professional and service is always on time
Thank you for letting us know about the recent experience you had during your fire inspection. If there is anything else we can help with please let us know. Sincerely - The American Alarm Team
Very professional staff and greet with the children that hover over them while checking our alarms!!!
Thank you for sharing your experience! Maybe one of your children will grow up to be a technician someday :-) If there is anything else we can help you with please let us know. Sincerely - The American Alarm Team
Everything about the experience was great. I got a fair quote for installation and monitoring; the installer was knowledgeable, patient, polite, and helpful; and my follow-up questions were answered quickly. I highly recommend this company!
Thank you for sharing your experience! If there is anything else we can help with please let us know. Sincerely - The American Alarm Team
Thank you for sharing your feedback! Communication is important to us so comments like yours helps to let us know we are doing a good job. If there is anything else we can help with please let us know. Sincerely - The American Alarm team
The service man was timely, polite, and efficient. He did a great job fixing the system.
Thank you for sharing your experience with us! If there is anything else we can help with please let us know. Sincerely - The American Alarm Team
Super efficient and caring team! When there is an alarm signal a call comes quickly and the team resolves issues effectively.
Thank you for the kind words! Our monitoring center is committed to responding quickly whenever an alarm signal is received, and we're happy to know our team has provided prompt, caring service you can count on. We appreciate your trust in American Alarm. Sincerely - The American Alarm Team
GREAT RESPONSE AND NICE PEOPLE TO DEAL WITH
Thank you for leaving a review. Providing responsive service and treating customers with courtesy and respect are priorities for our team. We're glad our team delivered on this commitment. Please let us know if we can be of further assistance. Sincerely - The American Alarm Team
Thank you for your feedback. We take service seriously, and our technicians are trained to proactively identify potential issues, recommend the best solutions, and keep your system performing at its best. Thank you for your trust in American Alarm; we look forward to continuing to provide the same great service. Sincerely - The American Alarm Team
Thanks for leaving a review. Prompt communication is a key responsibility for our entire team, and we're glad this has been reflected in your experiences. We know every second counts when an alarm sounds, and our team is committed to contacting customers as quickly as possible. We look forward to providing the same responsive service to you in the future. Sincerely - The American Alarm Team
Thank you for leaving a review about your recent visit! Our technicians know how busy customers like you are and aim to be punctual to respect your time. We're glad you found the interactions with your tech to be pleasant and helpful. Please let us know if we can be of further assistance. Sincerely - The American Alarm Team
The response to my request for service was really good. The tech was amazing!! It was an incredibly hot day, and he had to climb into the crawl space above the garage. He did it without complaining and with a lot of humor.
Thank you for leaving a review! We appreciate your recognition of your tech, who demonstrated professionalism during your visit, despite some weather-related challenges. Please feel free to contact us if you require further assistance. Sincerely - The American Alarm Team
Very professional. Knows the product and great to have on our team😀
Thank you for leaving a review! We're glad our team’s professionalism and product expertise have earned your confidence. We're proud to be part of your team. Please let us know if we can be of further assistance. Sincerely - The American Alarm Team
I have been with American Alarm for approximately 20 years and very happy with the service. Before that, I used an out of state alarm company, but their response time had a significant delay, which made me switch to AA. On the personal side, all the staff is very friendly and easy to communicate! Thank you AA!!!
Thank you for leaving a review! We're glad our responsive monitoring and friendly, knowledgeable team have continued to provide the level of service you deserve. We appreciate the trust you've placed in us over the past 20 years, and we look forward to serving you for many more years to come. Sincerely - The American Alarm Team
American has been very responsive since we started using them recently. Their staff has been great on the phone when they call and they have been easy to work with.
Thank you for your feedback and for choosing American Alarm. We're glad to hear our team has been responsive, easy to work with, and helpful during your recent visits. We appreciate the opportunity to earn your trust and look forward to continuing to support your security needs. Sincerely - The American Alarm Team
The company is extremely friendly and caring. They will come out to you and do a consultation to determine exactly what you need (no cookie cutter stuff like other alarm companies). They offer everything you could imagine, including special hardwired cameras that you can monitor using their app. And trust me, they use all the cutting edge alarm system technology; no shortcuts or outdated technology. I was already familiar with American Alarm because the bank I used to work for used them and they were always AMAZING! Anything you need, just call them and they will take care of you. American Alarm touts a 20 second alarm response; however, I know that 20 seconds is the rare exception; they really do respond instantaneously. I think it's more like 5 to 10 seconds. I honestly do swear by American Alarm. My family and I sometimes have to go on long trips and it pays not to be constantly worried about our home. I used to feel very uncomfortable leaving my home wide open when we weren't there; but now I don't have to worry at all.
Thank you for such an incredible review! We believe no two properties are the same, which is why our team takes time to design customized safety and security solutions tailored to each customer's needs. We're honored to provide you and your family peace of mind when you're away from home. We appreciate your long-standing trust in American Alarm and your seal of approval! Sincerely - The American Alarm Team
Advanced Signal has been a cooperative partner. Most of their work requires scheduling with multiple Contractors and they have gone above and beyond to work with us on scheduling.
Thank you for taking the time to share your experience. If there is anything else we can help with please let us know. Sincerely - The Advanced Signal
The staff at American Alarm are responsive to all needs and help in every way.
Thank you for the kind words! We're proud of our team's commitment to being responsive and supportive whenever our customers need assistance. We appreciate your continued trust in American Alarm. Sincerely - The American Alarm Team
The field rep. was on time, polite, and prepared to do his job.
Thank you for taking the time to leave us a review! We know our customers count on us to be punctual and ready to work, so we're glad your tech arrived prepared and provided the experience our customers have come to expect. Please let us know if you need anything else. Sincerely - The American Alarm Team
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