American Alarm and Communications, Inc. (americanalarm.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher. Last updated 2026-08-10.
Technicians got right to work, were very knowledgeable and friendly. They explained exactly what they were going to do.
Reply from American Alarm and Communications, Inc.2026-06-17
Thanks for leaving a review about your recent visit. Our technicians are trained to work efficiently while informing customers of the work being done to their systems so they feel more confident in their safety and security. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-06-17
Thank you for your feedback! We understand how important it is to address issues with entry points quickly, and we're glad our team was able to respond promptly when your main door sensor failed. We appreciate your trust in American Alarm.
Sincerely - The American Alarm Team
K
KEVIN · 3 reviews · Verified · Experienced 2026-06-04 ·
★★★★★
Technician was solid
Technician was solid. They completed the job as scheduled.
Reply from American Alarm and Communications, Inc.2026-06-12
Thank you for your feedback! We're glad your technician delivered dependable service and completed the work as scheduled. We know our customers value reliability and punctuality, and we're pleased we could meet your expectations. Please reach out if you need anything else.
Sincerely - The American Alarm Team
The customer service is exceptional! We have a problem in our area with wireless connection. They worked tirelessly to do a work around. The technicians were wonderful and very knowledgeable!
Reply from American Alarm and Communications, Inc.2026-06-11
Thanks for leaving a review! We know connectivity challenges can be frustrating, so we're glad our team was able to identify a reliable solution to keep your system operating properly. Our technicians and customer service team will be happy to hear they provided the knowledge and dedicated support you deserved. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
My experience has been excellent. The people they send are pleasant, communicative, and knowledgeable. I've had nothing but good experiences with this company.
Reply from American Alarm and Communications, Inc.2026-06-09
Thank you for the wonderful feedback! We're thrilled to hear you've consistently had positive experiences with our team and that our technicians' professionalism, communication, and expertise continue to earn your trust. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
P
PILGRIM HALL MUSEUM · 1 review · Verified · Experienced 2026-05-26 ·
★★★★★
Very responsive and efficient, it’s great to work with this experienced team.
Very responsive and efficient
Reply from American Alarm and Communications, Inc.2026-06-09
Thanks for leaving a review! We're glad you've found our team responsive, efficient, and easy to work with—all valid concerns when choosing a security company to partner with. We appreciate your continued trust in American Alarm.
Sincerely - The American Alarm Team
N
New England gardner · 5 reviews · Verified · Experienced 2025-09-18 ·
★★★★★
Everything about this company is top…
Everything about this company is top notch!
Reply from American Alarm and Communications, Inc.2026-06-09
Thank you for leaving such a wonderful review! We're proud to have a team dedicated to delivering exceptional service at every level, and we're thrilled that your experience reflected that. We appreciate your trust in American Alarm and look forward to continuing to serve you.
Sincerely - The American Alarm Team
I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resolved so that it doesn't happen again to anyone
Reply from American Alarm and Communications, Inc.2026-06-09
Thank you for your feedback and for giving us the opportunity to address your concerns. While we're sorry to hear you experienced issues with your monitoring, we're glad our team was able to connect with you directly, understand the situation, and work toward a resolution.
We take customer feedback seriously at every level of the organization, and we appreciate your confidence that the issue will be resolved. If you have any other questions or concerns, please don't hesitate to contact us.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-06-08
Thank you for taking the time to leave a review. We're glad David's patience, kindness, and expertise made for a positive experience during your recent visit. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-06-08
Thanks for sharing your feedback! We're glad to hear your technician was friendly and efficient. We know inviting someone into your home is a matter of trust, so our technicians strive to respect your time, your home, and your systems while delivering peace of mind.
Sincerely - The American Alarm Team
Consistent testing with each apartment and common areas.
Very knowledgeable technician
Consistent scheduling
Reply from American Alarm and Communications, Inc.2026-06-08
Thank you for leaving a review. We're glad to hear our technician's knowledge and attention to detail helped ensure thorough testing throughout the apartments and common areas. Consistent scheduling and proactive inspections are important parts of helping our customers maintain reliable life safety systems year after year. Please let us know if you need anything else.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-06-04
Thank you for leaving a review! Delivering excellent customer service is at the heart of what we do, and we're glad our team provided a positive experience. We appreciate your support and your trust in American Alarm. Please let us know if we can assist you further.
Sincerely - The American Alarm Team
Great service, willing to consider issue raised regarding power surge to alarm system and rectify problem/cost.
Reply from American Alarm and Communications, Inc.2026-06-02
Thank you for your feedback! We're glad our team was able to work with you to address the concerns surrounding the power surge and reach a fair resolution. Providing responsive service and taking the time to understand our customers' situations is an important part of the experience we strive to deliver. Don't hesitate to reach out if you need further assistance.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-06-03
Thank you for your feedback! We know our customers' time is valuable, which is why we strive to provide responsive customer service and resolve issues quickly, efficiently, and professionally. We appreciate you choosing American Alarm!
Sincerely - The American Alarm Team
Dave is always happy when he arrives, completes the task and explains anything he did prior to leaving after the job is done.
Great guy!!
Reply from American Alarm and Communications, Inc.2026-06-02
Thank you for the kind words! We're glad Dave's positive attitude, thorough work, and clear communication continue to make a wonderful impression—we'll be sure to share your feedback with him. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
I ike the feature that allows me to see if anyone shut my alarm off if I was out. I don’t know why it keeps saying my back door was shut sometime after 10pm because I was home everytime it said that and no one shut my back door at that time. Someone did get in either March 18th or 19th but it was before my emails Everyone at your company has been very polite to deal with and has a knowlledge of how the company works.
ls were restored by Apple. (It’s been happening over 21 years-I know who it is. They worked for an aarm compny over 45 years.)
Reply from American Alarm and Communications, Inc.2026-06-01
Thanks so much for leaving a review. We're glad you're finding value in the activity notifications and the ability to keep track of your system. It's also wonderful to hear that our team has been polite, knowledgeable, and easy to work with. We appreciate your trust in American Alarm and look forward to continuing to support your security needs.
Sincerely - The American Alarm Team
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated issues. In particular Serge has been invaluable. As of the last year the admins have been extreamly patient with our corp's migration to a new work order platform which has been challenging at times. I am grateful we are able to continue our vendor relationship with them.
Reply from American Alarm and Communications, Inc.2026-06-01
Thank you for your thoughtful review and for your continued partnership over the years. We're pleased to support your facility's needs through proactive inspection scheduling, responsive service, and the ability to troubleshoot complex issues. Serge and the admin team will be especially grateful for your recognition. We value the trust you've placed in American Alarm, and we look forward to supporting your organization for many years to come.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-06-01
Thank you for leaving a review! We’re proud to have knowledgeable technicians who are well-trained and committed to resolving issues efficiently. We're glad the technician was able to set up a new keypad and left you feeling confident and empowered to use your system. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
I was in a jam. I needed to get my smoke detectors updated and inspected on short notice for the sale of my house. Paul, Jerrod and Rick really came through for me!
Reply from American Alarm and Communications, Inc.2026-05-26
Thanks for sharing your experience! We know how stressful and time-sensitive selling a home can be, especially when inspections are needed quickly. We’re glad Paul, Jerrod, and Rick were able to get your smoke detectors updated and inspected on short notice.
We appreciate your trust in American Alarm and wish you all the best with your home sale!
Sincerely - The American Alarm Team
Dan Fox is the best he service at worcester gear work when he first started plus when I had home alarm put in
Reply from American Alarm and Communications, Inc.2026-05-22
Thanks for leaving such a wonderful review! It's great to hear Dan has provided such great service over the years in both commercial and residential capacities. Long-term relationships like this mean a lot to us, and we’ll be sure to pass your words along to Dan.
Sincerely - The American Alarm Team