American Alarm and Communications, Inc. (americanalarm.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher. Last updated 2026-08-10.
Had issue with old sensor. Dana, service tech was punctual, friendly, and knowledgeable. He fixed it quickly.
Reply from American Alarm and Communications, Inc.2026-05-22
Thank you for the wonderful feedback! We’re glad that Dana was punctual, friendly, and able to quickly resolve the issue with your old sensor. Our technicians aim to minimize disruptions, and we're happy that these efforts came through during your recent service visit. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-05-18
Thank you for taking the time to leave a review. We know how important quick response times are when it comes to your safety and security, and we’re glad our team was able to assist you promptly. We appreciate your continued trust.
Sincerely - The American Alarm Team
P
Pablo · 2 reviews · Verified · Experienced 2026-05-04 ·
★★★★★
the fast answer to coming the…
the fast answer to coming the technician, and fix the problem
Reply from American Alarm and Communications, Inc.2026-05-18
Thank you for your feedback. We’re glad our team was able to respond quickly and have a technician resolve your problem efficiently. Please let us know if we can be of further assistance
Sincerely - The American Alarm Team
an expert was able to come over and reset set codes to enable me to put in a new one.
Reply from American Alarm and Communications, Inc.2026-05-14
Thank you for leaving a review! We’re glad your 'expert' tech helped you reset the codes to get your system operating as intended. Our technicians are fully trained and held to high standards so they can confidently support our customers’ safety and security needs with knowledgeable, reliable service. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
L
Lawrence · 4 reviews · Verified · Experienced 2026-05-04 ·
★★★★★
What More Could One Want
A problem came up, they scheduled someone to come and fix it promptly, and they came on time, did the work, explained it to me, and then left. What more could one want.
Reply from American Alarm and Communications, Inc.2026-05-11
Thank you for leaving a review. We’re glad we could respond quickly and resolve the issue efficiently while keeping you informed throughout the process. Providing prompt service and clear communication is exactly the experience we strive to deliver. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
J
James · 2 reviews · Verified · Experienced 2026-04-27 ·
★★★★★
We are very glad we chose American…
We are very glad we chose American Alarm for our smoke alarm WiFi system. From the initial consult, explanation of the entire system and 24/7 monitoring and installation was an absolute great experience. We would highly recommend American Alarm to anyone seeking an upgrade and or new smoke alarm system in their home, pricing was also very very reasonable.
Reply from American Alarm and Communications, Inc.2026-05-11
Thank you for your thoughtful review! We’re thrilled to hear you had such a positive experience from the initial consultation through installation of your smoke alarm system. Our team works diligently to ensure customers fully understand their options and feel confident in their protection. We truly appreciate your recommendation and your trust in American Alarm.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-05-06
Thank you for your feedback! We’re happy to hear our team was helpful and attentive throughout your installation. We know how important a smooth setup is for your business, and our goal is always to make sure you feel informed, supported, and confident every step of the way.
Sincerely - The American Alarm Team
I was contacted by Rochelle by email regarding my experience with my visit from the technician
NO RESPONSE to my negative issues with the problems I have been having since my cameras have been installed about 5 years ago. The techician communicated with the camera manufacturer during his visit, when he left all cameras were working???? then one (front camera) stopped doing live shots. ROCHELLE decided to not respond to my response and again I am left with paying for cameras that do not do what they are suppose to do,,,,,,,
Reply from American Alarm and Communications, Inc.2026-05-07
Thank you for sharing your concerns. This information is important to help our team improve. A manager has attempted to reach you to further discuss this matter. Please return our call at your earliest convenience.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-05-01
Thank you for the feedback! We’re glad to hear your technician was on time. We understand how busy customers are running their businesses, so we make it a priority to be punctual and efficient to minimize disruptions and let you stay focused on what matters most. We appreciate your continued trust over the years.
Sincerely - The American Alarm Team
professional, on time, friendly, asked if we needed anything else
Reply from American Alarm and Communications, Inc.2026-04-30
Thank you for your feedback! We’re glad to hear your technician was professional, punctual, and friendly and took the time to make sure all your needs were covered. Please don't hesitate to contact us. We appreciate you choosing American Alarm!
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-04-30
Thank you for the kind words! It’s wonderful to hear our team delivered timely, respectful, and professional service during your visit. We appreciate you taking a moment to share your experience!
Sincerely - The American Alarm Team
S
Steven · 2 reviews · Verified · Experienced 2026-04-16 ·
★★★★★
System is checked from time to time and…
System is checked from time to time and it is a system not needing repair for years.
Reply from American Alarm and Communications, Inc.2026-04-30
Thank you for your feedback! We’re glad to hear your system has been running reliably for years. Our technicians take a proactive approach during routine checks to ensure that everything is working properly and to help prevent potential failures or communication issues before they arise. We appreciate your continued trust in American Alarm!
Sincerely - The American Alarm Team
A long term customer. Excellent tech service over the phone, and on site service (that day) when needed.
Reply from American Alarm and Communications, Inc.2026-04-23
Thank you for your review; we appreciate you letting us know about your recent service visit. Whether customers need assistance over the phone or in person, our team makes every effort to minimize downtimes and ensure systems are working as intended. We appreciate your continued loyalty and look forward to providing the same great service in the future.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-04-20
Thank you for your kind words! We are happy to hear about your experience. If there is anything else we can do to help please let us know.
Sincerely - The American Alarm Team
Plain honest service. From sales to installation. I have exactly what I need. Thanks team
Reply from American Alarm and Communications, Inc.2026-04-14
Thank you for sharing your experience. We understand that managing a new location can be overwhelming, and we take pride in alleviating some of that burden by serving as your trusted security partner. We appreciate your business and wish you all the best with your new location!
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-04-09
Thanks for sharing your experience with us! Our technicians understand how important it is to work efficiently and professionally to minimize disruptions to your business operations. We're glad to hear this was reflected during your recent service visit.
Sincerely - The American Alarm Team
Phone staff very helpful and curteous.
Both sales and installation went very well with both gentlement very pleasant, polite and helpful.
Reply from American Alarm and Communications, Inc.2026-04-06
Thanks for taking the time to share your experience. We're glad our office team was able to make things easy from the start and that both the sales and installation visits went smoothly. We'll be sure your comments reach the two technicians who worked on your system—they’ll be happy to hear it. Thank you for trusting us with your safety and security.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc.2026-04-06
Thank you for your review. We’re glad our services continue to provide you with the reassurance you deserve. Helping you protect what matters most is always our top priority. We look forward to providing you the same quality of service in the future.
Sincerely - The American Alarm Team
Everyone I dealt with with from customer service, to data entry to the service technician all were very courteous, knowledgeable & professional.
Reply from American Alarm and Communications, Inc.2026-04-02
Thank you for such a great review. We're pleased to hear that you continue to receive reliable, friendly customer service across the team; exactly what we strive for. We appreciate your continued support and look forward to providing this same level of service to you in the future.
Sincerely - The American Alarm Team
Tech was very nice and explained what was needed ( part) to correct the trouble.
Waiting for part arrival to finish job, hopefully soon.
Reply from American Alarm and Communications, Inc.2026-04-01
Thank you for your feedback! It's important to keep customers informed, so we’re glad to hear your technician clearly explained the next steps in completing work on your system. We’re working to source the part as quickly as possible—we appreciate your patience! Please let us know if we can be of further assistance in the meantime.
Sincerely - The American Alarm Team