Horrible customer service
The application process went okay, but then it took over a week to get the funds after the closing. Unfortunately, then the experience afterwards is terrible. Their website is clunky and does not allow you to interact. They lock your loan into autopay and i finally got them to remove it when we were managing cash tightly and as soon as i made a payment they put it back. Forget trying to talk to someone on the phone. you will be on hold forever.