Zero response to a timely refund request
A few months back, I placed multiple orders with Conscious Items. Initially, I was super excited to have discovered the brand, especially after coming across a number of positive reviews. One of the items I ordered was the K2 Stone Bracelet, which transferred blue dye to my skin upon wearing. From what I've read online, authentic K2 does not transfer blue residue, meaning the product I received was likely a dyed imitation. For a site that boasts authenticity, this was a bit disheartening. It's also concerning, as a number of people are sensitive to dyes. I sent Conscious Items a couple of different emails requesting a refund on my orders. It has now been over 3 months, and I never received a response, even though the site mentions a 30-day full return policy. (My original refund request was submitted within the 30-day return window.) So, I've since been enjoying several of the other items I ordered, which I believe to be authentic. I'm not a fan of poor reviews, especially for a brand with products that are bringing joy to others in the world. A simple response promptly addressing the issue would have gone a long way with me.