I met online with Eli and he came up…
I met online with Eli and he came up with a design that I loved. When the unit arrived (they had my order expedited which I appreciated) I had my contractor, who was remodeling my walk-in closet assemble it. The pieces for the corner unit were missing. My contractor identified the exact components that were missing using the modular installation reference provided and I emailed customer service asking for the specific components. I emailed Eli and heard nothing back. I called customer service and was asked by Caroline to email a list of what I needed. I sent the list with specific item numbers and the picture of my design explaining what was missing. They did send one of the drawer slides that also was missing from the original order and 2 boxes of shelves that I already had but not the components I needed. I then scheduled another online meeting with Eli and sat online for 25 minutes and he never joined the meeting. I called customer service back and spoke to Caroline again. She asked me to email her the list of components I need. I emailed them to her again and then got another email from her with the original order list and the items I needed were not on the list. She asked me to confirm what was missing from the order. What I needed to construct the modular designed by Eli was not all listed on the original order (I told her this). I don’t care if they weren’t on the list—I was told I would receive the pieces I needed to assemble the modular that Eli designed for me. I emailed back again with the list and haven’t heard a thing. I like the Modulars but they need to be secured to the walls of the closet for me to safely use them and I can’t do that until I get the corner shelving unit.