Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.
Written by the business, not verified by us.Modular Closets (modularclosets.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the exceptionally smooth design process that makes creating personalized custom spaces surprisingly easy and enjoyable. People also really love the final product, noting that the materials feel luxurious, look wonderful, and fit perfectly into their available home areas. However, some customers also noted occasional issues with missing or damaged components arriving upon delivery. A few people experienced unexpected difficulties during assembly due to missing hardware pieces or unclear instructions provided in the boxes. Despite these specific drawbacks, consumer support teams usually responded quickly to resolve the reported problems for most buyers.
Auto-generated from all reviews of this business. For reference only.Outstanding customer service, and quality of the products
We're thrilled to hear you had such a great experience with our team and products, Tom! We appreciate the awesome review and hope you enjoy your new setup!
Quality of the product. It ships. Is compressed wood.
We're sorry to hear the material wasn't what you expected, Eileen. Our closets are built using High-Quality Thermally Fused Laminate (TFL) and are third-party lab tested to ensure maximum durability. We stand behind the quality of every product and back every system with a Lifetime Warranty. If you have any issues with your closet, feel free to reach out to [email protected] so we can help!
I need doors and laundry room. Nobody’s called me back about the doors. I need the doors tomorrow. Thank you very much.
We're sorry for the wait, Nicholas. I’ve alerted our support team, and someone is reaching out to you via email right now to help out. Please keep an eye on your inbox so we can get everything sorted!
Very easy to order and the designer helped take all the guess work out of what would fit in our space. It took a little bit of time to understand the direction but once you put the first unit together, you understand the build process. The quality is very good and I most definitely love the closet. It’s perfect! My only complaint is the delivery. Delivery cost was expensive and they will only drop off the units on the sidewalk. And they give you a large window of time in which you must be there for drop off. Otherwise, I do plan to use Modular Closets again.
We're glad our design team helped create the perfect space and that you love your new closet, Charlene! I've made note of your feedback regarding delivery and will forward that to our operations team. Enjoy your organized space!
Everything was great. We were sent the wrong face plates for the drawers, I called and they sent the correct ones right away. Every time I spoke with a representative they were always kind and had a lot of patience with me. I’m hoping to redo my daughters closet in the near future and will definitely be using this company again.
We're glad our customer support team took such great care of you, Gerry! We look forward to helping with your daughter's closet and hope you enjoy your new space!
I did have one small issue with the hutch sides, but the customer support team and my sales rep took great care of it. They immediately sent me new/missing parts and the issue was quickly resolved. Fantastic support.
We're glad our team was able to get those parts out to you quickly, Casey! Hope you enjoy your newly organized space!
Jack, the design consultant was very helpful in designing a small area of my entryway. When we received the order, we were missing parts but they handled the issue quickly and received the parts the next day. Overall we received an excellent customer service from designing to delivery process. We are glad we ordered from them even though it took a while to assemble and install the modular system. The product is great quality wood, very heavy and would highly recommend them if you are looking for home organization ideas especially maximizing small spaces.
We're thrilled Jack could help maximize your entryway and that you love the quality of your new space! We appreciate your recommendation and hope you enjoy the extra organization!
Your instructions are far from clear I am an automobile mechanic and if I wasn’t, this would have been a struggle. The quality of your drawer system is adequate if that. The strength of your drawer slides and the position of their mounting allows the drawers to be too close together. This is because the grooves in your main frames are machined to close together.
We're really sorry to hear about the frustration with the instructions and drawer spacing, Peter. We take feedback on assembly precision very seriously and would like to take a closer look at the drawer slide alignment issue you described. Please reach out to our customer support manager directly at (732) 201-6481 so we can review your setup and make this right.
I am extremely dissatisfied with this product; it arrived damaged, and incomplete parts were sent.
We're sorry your order arrived with missing and damaged parts. I've alerted our customer support team so they can reach out to you directly to get this resolved. You can also email us at [email protected] with your order details, and we’ll get those replacement parts shipped out to you ASAP.
Brenda and Modular were exceptional. Glad I found them and her. Their products are top of the line quality, but even better is the design process. I gave Brenda the measurements. She was patient and proactive over 3 design calls. I consulted my wife each round and we got exactly what we needed whistles and bells included. 2 pallets came in a week. After 3 work days we have a 15k result at half the price - just follow the instructions! This after a few years and got 4+ quotes. Modular was a perfect fit for us and our closet!
We're thrilled to hear how helpful Brenda was and how simple the process was for you, Andrew! We love hearing how easy it was to upgrade your space and hope you and your wife get lots of great use out of the new setup!
Everyone i had contact with done and exepectional and wanted to be sure i was completely satisfied.
We're glad our team took great care of you and made sure that you are happy with your closet, Kenneth! Enjoy your newly organized space!
Customer service was incredible! Closets work great and function well.
We're glad our team could help when you needed it and that you love your new closets, Justin! Enjoy the added organization!
Everything fit perfectly, all parts included, design assistance was spot on
We're glad our team could help with the design and that the delivery and install went smoothly! Hope you get lots of great use out of your new closet!
Some pieces were damaged in shipment but replacements were promptly sent. A few pieces of hardware were missing but were also replaced quickly.
Thanks for the 5 stars and your patience! We're glad we could get those replacement pieces out to you quickly and keep the installation running smoothly. Enjoy your new closet!
Owner’s closet makeover! Great design assistance and product shipped and delivered quickly with no issues. Products were created and installed with ease! Would recommend to anyone ready to update and have better storage and organization with a beautiful outcome.
We appreciate the recommendation, Adrienne, and are glad the process was seamless! We love working with you and look forward to more successful installs!
The entire experience was awesome. Modifying the design to accommodate our needs was simple. Shipping was quick. The packaging made all components arrive in perfect condition. The instructions for assembly was clear and simple. The dimensions and fit in our small area was so perfect. It's hard to find anything to criticize. The entire project was flawless and well worth the price. Thank you.
We're thrilled to hear that you had such a flawless experience and that you love your new closet, Richard! We hope you enjoy every bit of the extra organization for many years to come!
While my closet arrived on a pallet ( I didn’t realize that was how it was being delivered!) it was exactly what I wanted. It completely transformed my walk-in closet to have more functions space.
We're so glad you love your newly transformed walk-in! Wishing you many organized years ahead!
I love working with modular closets. Our installation was less than perfect due to self created issues, however, their customer support team was unlike any other and helped us fix the problems and deliver a beautiful product. We couldn’t be happier. I’m looking forward to using them for other closet spaces in the future
We're glad our team was able to help iron out those issues so you can complete the install smoothly, Rebeca. We appreciate working with you and look forward to more successful builds together!
Terrible customer support, delivered materials wrong, would not recommend using your product.
We're genuinely sorry to hear about your experience with our team and delivery, Eric, and we want to make things right. Feel free to call or text our Customer Support Manager directly at (732) 201-6481 so we can help resolve this for you.
⭐⭐⭐⭐⭐ I couldn’t be happier with how my closet turned out! Customer service was excellent—they were quick to respond whenever I had questions or concerns, and the entire process went smoothly. My closet is very small, so maximizing every inch of available space was really important to me. The new design does exactly that, and the quality of the materials is superb. I love the finished look, I have much better use of the space, and I’m extremely pleased with the end result. Highly recommend!
We're thrilled to hear that you had such a positive experience, Joel, and that you love the look of your new closet! We hope you enjoy your newly organized space for years to come!
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