Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.
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Is Modular Closets legit?
Modular Closets (modularclosets.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the exceptionally smooth design process that makes creating personalized custom spaces surprisingly easy and enjoyable. People also really love the final product, noting that the materials feel luxurious, look wonderful, and fit perfectly into their available home areas.
However, some customers also noted occasional issues with missing or damaged components arriving upon delivery. A few people experienced unexpected difficulties during assembly due to missing hardware pieces or unclear instructions provided in the boxes. Despite these specific drawbacks, consumer support teams usually responded quickly to resolve the reported problems for most buyers.
Auto-generated from all reviews of this business. For reference only.
Good quality product - not so good instruction manual
Overall, we are happy with our modular closets. Brooke was prompt and helpful with listening to our needs and creating our His/Her master bedroom closet designs. The quality of the product is solid, and, generally speaking, the modules are fairly easy to assemble. That said, there are a few areas where things could be improved. 1. The boxes are not labeled to match the components in the instruction manual. So, just figuring out which box to start with took several hours of head-scratching and cross-regferencing with the photos in our invoice. 2. The manual is for ALL of the possible components in the Alta or Vista lines, so it takes a lot of time to figure out which pages pertain to the actual modules you ordered. 3. The drawings in the manual are quite small and the raw edges aren't depicted (i.e. shown with shaded edges), so that also made the assembly process slower.
4. The units are extremely heavy. There is no way I can lift and hold the hanging double module so that my husband can anchor it to the wall. We'll have to hire in a professional to do that.
5. Lastly, even though Modular claims to be available for assembly help, I received no response to the two phone messages and the email I sent on Friday afternoon asking for help.
More attention and thought to how the boxes are labeled and the manual is written would go a long way to making this a first rate experience.
Reply from Modular Closets2026-08-10
Thanks for taking the time to leave such detailed feedback! We’re so glad Brooke made the design process smooth and that you're happy with the overall quality of your new closets. We're sorry for the frustration with the instruction manual, box labels, and the delay in getting back to you. Our offices are closed on weekends, but I gave the team a heads-up that you might reach out today. I've also forwarded your feedback on box labeling and manual details directly to our product development team so they can improve things moving forward. Thanks again for the review, and enjoy your new closet!
Design consultant Esther was wonderful, she listens to your wants and needs and integrates them into the design with your budget in mind. Product was boxed very well for shipping, had zero product damage. Install instructions are well thought out and easy to follow.
Reply from Modular Closets2026-08-10
So glad you had such a great experience working with Esther, Michael! We're glad the packaging kept everything safe and that the instructions made setup easy. Enjoy your organized new space!
Items arrived quickly and missing items were resolved within a day! Quality of product is great for the price and assembly is quick considering all the pieces.
Reply from Modular Closets2026-08-10
We're so glad everything arrived quickly and that customer service got you sorted out within a day, Margaret! We appreciate the kind words about the quality and assembly and wish you many calm and organized years ahead!
The order arrived with 1 module not having all the right parts
The order arrived with 1 module not complete and it took numerous attempts to correct and the shipment of a lot of extra unneeded parts as they could not just send the incorrect piece. It delayed completion of the closet by 2 weeks.
Reply from Modular Closets2026-08-10
We're so sorry for the delay and the hassle with your order, Michael. We're currently making updates to our warehouse and shipping processes to prevent future issues like this. We really appreciate your patience with us while we got you the right parts. We're glad everything is finally completed, and hope you enjoy your new closet!
We're thrilled that our team was able to help you out and that you love the quality of your new closet, Durelle! Wishing you many calm and organized years ahead!
My designer was a pleasure to work with. He really did an amazing job with timely revisions and promptly returned phone calls and emails. The quality is outstanding. I would say the installation was easy but the assembly took way longer than it needed to. Color coded stickers to line up holes and maybe front and back stickers on each peice would cut the assembly time in half. Maybe put the hardware in the box with each unit instead of bagged hardware that all comes in one big box. Instructions easy for 1 or 2 units but a whole pallet of different units can easily overwhelm a person without stickers. You can hardly tell front from back of an all white product. The shipping company dropped the ball on a delay in my shipment costing a missed day of work but Modular was very responsive even though little can be done when shipping companies drop the ball.
I would buy again. Would love to see more hanging units with multiple door options and depth options for laundry rooms, classrooms, and art studios!!
Reply from Modular Closets2026-08-07
We're so glad you had a great experience with your designer and that you're loving the quality of your new closet, Christine! Thanks for the honest and detailed feedback. We're always looking to improve, so I've passed your notes along to the production team. We appreciate your recommendation and hope you enjoy your new closet!
Brooke was wonderful to work with. She had lots of great ideas, such as a hamper and also the ability to increase the height of our cabinets to 9'. We received easy to read instructions and plenty of extra hardware parts. We love our closet.
Reply from Modular Closets2026-08-07
We're so glad Brooke was able to help you maximize your space and design a closet you love, Susan! It's great to hear the instructions made assembly smooth. Enjoy your new closet!
After comparing several other companies, we chose the Alto line from Modular in light oak. Our designer, Tyler, did a great job helping us design our new walk in closet with everything we wanted. We don’t have a door on our closet so he suggested using drawers and cabinet doors in the entryway for a super clean look.
The cabinets arrived in perfect condition and the assembly was pretty straightforward and caked out beautiful.
The only hiccup we had was the original shipment was missing several pieces which were immediately sent out. That second shipment was also missing a couple pieces. Those were shipped too. That was kinda frustrating but all in all we are very satisfied with the purchase and process.
Reply from Modular Closets2026-08-10
We're glad Tyler's expertise proved helpful and that his idea to use drawers and doors for a clean look worked out perfectly! We apologize for the hassle with the extra shipments, but are glad everything came together in the end. We appreciate you choosing Modular Closets and hope you enjoy your new space for many years to come!
The Customer service person was terrific. She was very helpful. She had attention to detail. She brought good ideas for the design based on her experience.
Reply from Modular Closets2026-08-07
We're thrilled that Emily's attention to detail and experience helped create the perfect design for your space, Linda! Wishing you many calm and organized years with your new closet!
I am very unhappy. My closet came with no labels whatsoever, which made the assembly very time consuming and confusing. No solution or assistance was offered to correct this. I then asked twice for help in ordering additional pieces so that my closet was structurally sound, with no response.
I rarely complain but my experience with modular closets has been horrible. I definitely recommend finding another company to work with.
Reply from Modular Closets2026-08-04
We're really sorry for the frustration with your order and for the delay in getting back to you, Lindsay. I just reached out to our customer service team to prioritize contacting you and getting those additional pieces sent over ASAP. If you run into anything else at all, please call our Customer Support Manager directly at (732) 201-6481 so we can sort things out.
Ordering was easy, the shipping process was easy. I measured a closet incorrectly and need a different size, they shipped out the correct size to me with very little hassle. Putting the closets together was fairly easy and straightforward.
Reply from Modular Closets2026-08-04
We're thrilled that the ordering process went smoothly and are glad we were able to send out the correct pieces quickly, Chloe! Hope you enjoy the calm and organization your new closets bring!
The interaction with the company was informative and kind. We did not end up purchasing at this time, but we never felt pressure or guilted into purchasing. They were very understanding and welcoming.
Reply from Modular Closets2026-08-05
Thanks for sharing your experience, Kaila! We always want what's best for our customers and are glad you felt comfortable taking your time. Best of luck!
They are very, very priced competitive! They worked with me on my design and maximize my space….. they allowed me to pick up my order in their distribution center in North Carolina, in order to accommodate my weekend installation on a Friday afternoon close date.
Reply from Modular Closets2026-08-03
We love hearing that, Scott! Offering competitive prices without cutting corners on service or flexibility is super important to us. We're glad we could work out the Friday pickup to hit your weekend timeline. Hope you love how the space turned out!
Junk, little support, instructions are terrible and low quality. $3,000 pantry should be a decent product. No such luck.
Reply from Modular Closets2026-08-03
We’re sorry for the frustration with the quality and assembly, Eric. You deserve a product you're completely happy with and we'd like to try and make things right. Please reach out to our customer support manager at (732) 201-6481 so we can work out a solution together.
The design process was impressive and I appreciated how prompt and responsive the designer was. The delivery was on time and painless.
Unfortunately, I am unable to review the product at this time. The components remain boxed in our garage awaiting installation due to delays with other aspects of the project which is a complete remodel of the primary bedroom suite.
Reply from Modular Closets2026-08-03
It's great to know you had such a seamless experience with our design team and delivery, Paula! We know primary suite remodels take time and coordination, so we hope the rest of the project moves right along. We can't wait for you to unbox and enjoy your new closet!
We are so happy with our modular closet! The main reason I went with them is because of their customized closet design ability. I found it to be the most user friendly and accurate which gave me the confidence that it would work in our space. The pieces were quality and the instructions were easy to understand and very clear.
Reply from Modular Closets2026-08-03
Knowing that our design software gave you the confidence to design your own space brings a huge smile to our faces, Tara! We're thrilled that the instructions made assembly smooth and that the you love the quality of your new closet. Hope you continue to enjoy your newly organized space for many years to come!
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