Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.
Written by the business, not verified by us.Modular Closets (modularclosets.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the exceptionally smooth design process that makes creating personalized custom spaces surprisingly easy and enjoyable. People also really love the final product, noting that the materials feel luxurious, look wonderful, and fit perfectly into their available home areas. However, some customers also noted occasional issues with missing or damaged components arriving upon delivery. A few people experienced unexpected difficulties during assembly due to missing hardware pieces or unclear instructions provided in the boxes. Despite these specific drawbacks, consumer support teams usually responded quickly to resolve the reported problems for most buyers.
Auto-generated from all reviews of this business. For reference only.I did not receive the proper directions and did not receive all required parts for my build.
We apologize for the missing parts and directions, Chris. Please email [email protected] or call/text our Customer Support Manager at (732) 201-6481 so we can send you the missing pieces immediately.
I ordered one mudroom section to place by my back door. CONS: 1. They sent the wrong pieces. I needed 2 outside side pieces, they sent 1 middle piece. 2. As I'm getting ready to put the top and bottom together, I noticed there were no OVVO Dowels in the hardware packets they sent. So I had to email them for the dowels and wait 4 days to receive them. 3. The quality is just barely OK. The pieces are ill fitting. 4. The top and bottom attachment is very unstable and I had to tether it to the wall in the back and I had to add brackets to the top and bottom pieces so that the mudroom unit would stop wobbling...I shouldn't have to do that!! 5. The instructions are confusing! I've been putting Ikea furniture together for decades and the instructions could be better. Should have stuck with Ikea! PROS: 1. Customer service was responsive. I WOULD NOT RECOMMEND THE MUDROOM PIECES. Don't know if the closet systems are any better🤷♂️
We're genuinely sorry for how frustrating this experience was, Judy. While we're glad our support team was responsive, we clearly fell short. Your order should have arrived with the correct pieces and hardware and you shouldn't have had to add your own brackets to make the unit feel sturdy. I've passed your feedback to our production and warehouse teams so they can work to fix these issues moving forward.
When I received parts of a bench that were not in good condition, the company immediately sent replacement parts.
We're glad our customer support team could get that bench out to you quickly and that you felt well taken care of, Cathy! Enjoy your newly organized space!
The planning from start to finish, was wonderful. The shipping was fast and delivery was perfect.
We're glad the closet design and delivery process went smoothly, Jeneane! Enjoy your beautiful new walk-in closet!
Brenda did a great job helping me design three walk-in closets. We built a new house and instead of having the Trim Guy build sub par shelving. We decided to go with modular closets.I received three pallets loaded with boxes. It took a little time to sort things out to figure which closets each box went to. We had one box that was damaged in shipping, but they were quick to replace it. The closets are not hard to assemble. It just takes a little time so pack your patience and enjoy the process.
We love hearing feedback like this, John! We're glad you go the hang of the assembly process quickly and enjoyed installing your new closet. Happy organizing!
Quality product, quick to correct packing error.
We're glad you love the quality of your new closet! Thanks for letting us be a part of your project!
My first impressions of Modular Closets was outstanding! I was working with Esther in the design stage and she was amazing!!! After completion of the design stage is where things fell off the rails. The delivery company took 5 extra day’s delivering the closets. Then it turned out they miss placed half of my order. Modular Closets attempted to find out where it was but the trucking company had not idea. Four days later the other half of my order was found and delivered. Then after completing most of the build and installation I realized they had not set the drawer slides, another 4 day delay. Bottom line, the end product is outstanding, the design is amazing, would I use the again, not sure?
Esther will be thrilled to hear your kind words, Roger! We're glad your finished closet turned out amazing, but genuinely apologize for the shipping headache and missing parts. We've passed your feedback directly to our logistics team so we can work to prevent these issues from happening again. Thanks for sharing your experience and enjoy your new space!
We're so glad you're loving your new closet, Alex! We hope you enjoy it for many years to come!
Product went together well, is strong and looks great.
We're thrilled to hear that installation went smoothly and that the quality surpassed your expectations, Michael! Wishing you many organized years ahead!
Seamless process, clear communication and very happy with the product.
We love hearing feedback like this, Donna! Here's to many years of calm with your new closet!
between texting and calling, all of our ideas were addressed and our pantry was designed the way we wanted. this is our third closet redo and the quality and customer service have been top notch all 3 times!
We're glad to hear that our team created the perfect pantry layout for you, Lawanda! Hope you enjoy all three of your closets for many years to come!
The quality of the products is excellent and their customer service is even better.
We're thrilled you had such a great experience with our team and that you love the quality of your new closet, Kevin! Wishing you many calm and organized years ahead!
The closet was designed online with the assistance of Bella Alter. She did a wonderful job with ideas and any questions we had. Made it very easy to visualize final product. The closet was extremely easy to assemble. Just take your time and follow the instructions. Very well laid out instructions and diagrams. Had a small issue with a shelf that the finished edge was on the wrong side. A quick email and Caroline Ullman responded with a no hassle, no red tape replacement. Arrived within a couple of days. Andy Miller VP of sales emailed making sure we had all the instructions and documentation before the closet arrived arrived. Very well machined and finished product. Delivery was on time with no issues. Final result looks great. Couldn't be happier with the product and the exceptional customer service. I would definitely recommend Modular Closets.
We're glad Bella, Caroline, and Andy took such great care of you, Danny! We're happy we could get that replacement shelf out quickly, and that the instructions helped the install go smoothly. It's great to hear how much you love your new closet. Here's to many calm and organized years ahead!
Product is excellent and product support is also excellent. We love our closet❣️
We're glad to hear our support team took great care of you and that you're loving the new closet, Karen! Wishing you many calm and organized years ahead!
The experience was great and Brenda was wonderful to work with. We had a small issue due to not square walls and Modular Closets made everything right. So glad we went with them!!
We're glad to hear Brenda took such great care of you and that our team was able to help you work through the issue and get everything fitting right. Best of luck with your new closet!
had a minor mismatch between order and delivery, replacement was quickly sent overnight express at no additional charge. No lengthy justifications and forms to fill out, just rapid service so I could finish the install.
We're thrilled we could send out that replacement overnight and that you were able to finish the install as scheduled, Fred! Hope you enjoy your newly organized space for many years to come!
I think the product and the directions were pretty good however it would be nice to have some videos how to put some of the stuff together and how to separate each module from the others. The end product turned out to be fantastic and made the closet looked wonderful.
Glad to hear you're loving the final look of your closet, Scott! We actually do have step-by-step assembly videos listed in our website footer, but we'll definitely work on making them easier to find. Enjoy your new setup!
Love the closet system and absolutely loved Ava, our design consultant! however, we didn't get one correct piece initially and we were not given the correct directions for our units. This made putting it together time consuming and slower than it should have been. Customer service was great and sent the correct piece right away. We absolutely love the finished product!
Glad to hear Ava took great care of your design and that you love the finished product, Toney! We're sorry for the hassle with the missing piece and the mix-up with the instructions, but we're really glad our support team could get that sorted out for you quickly. Enjoy your closet!
Customer service was responsive to questions before ordering and problems after installation. The tool to design your own closet helped us visualize the space.
We're glad our team was helpful throughout the process and that our 3D design tool helped you design the perfect space, Wendy! Enjoy your newly organized space!
The communication was great, and when I had an issue with an item, they took care of it immediately. I actually ordered an additional item, and when they replaced the damaged item, they did not charge me for the additional order.
It's great to hear that getting in touch was simple and that we could get that extra item sorted out, Mark! Wishing you many organized and efficient years ahead!
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