Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.
Written by the business, not verified by us.Modular Closets (modularclosets.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the exceptionally smooth design process that makes creating personalized custom spaces surprisingly easy and enjoyable. People also really love the final product, noting that the materials feel luxurious, look wonderful, and fit perfectly into their available home areas. However, some customers also noted occasional issues with missing or damaged components arriving upon delivery. A few people experienced unexpected difficulties during assembly due to missing hardware pieces or unclear instructions provided in the boxes. Despite these specific drawbacks, consumer support teams usually responded quickly to resolve the reported problems for most buyers.
Auto-generated from all reviews of this business. For reference only.I love the interactive design tool. The excellent service and installation assistance was top notch. I certainly appreciate the assistance and professionalism during the process. Thank you Modular Closets!
We’re so glad the interactive tool made designing easy, and that our team could help out with the installation process. We appreciate you choosing Modular Closets, Matt, and wish you many calm and organized years ahead!
From start to finish, my overall experience with Modular Closets was excellent. My initial contact and salesperson, Jack Berger, was extremely helpful and very responsive. The customer service representatives who I subsequently dealt with were also very responsive and accommodating. We've already recommended Modular Closets to some friends of ours and wouldn't hesitate to use them again for a future closet renovation.
We're thrilled to hear that you had such a great experience and appreciate the recommendation, Russ! We'll be sure to pass your kind words along to Jack and the rest of the customer service team. Best of luck with your newly organized space!
When I purchased the product, I thought the quality was gonna be a lot better considering the price paid. I could’ve done it for a third the price by purchasing laminated pieces at Home Depot and putting it together.
We appreciate your feedback and are sorry to hear the quality didn't meet your expectations. Our goal is to provide a durable, pre-configured system that saves you the headache of measuring, cutting, and finishing raw boards yourself. We're sorry this wasn't your experience, and we'll definitely keep your feedback in mind as we continue to improve our products.
The design was quick and to my liking. Customer service was incredible. After the freight company lost half of our delivery, our CSR was quick to respond. I intend to use you in the future, as well as share my recommendation to others.
We love hearing how much you enjoyed working with our team, Will! It’s definitely stressful when a shipping company loses parts of an order, so we're glad we were able to get that sorted out quickly. We appreciate the recommendation and look forward to working with you on your next project!
Design was exactly what I needed. Great quality. Quick shipping. Very pleased with the finished product.
We love hearing that everything turned out exactly as you'd hoped, Carolyn! Wishing you many calm and organized years ahead!
The entire process, from planning to purchase to delivery to installation, was a great pleasure. This company is top notch. Thank you!
We appreciate the review and are thrilled to hear that the entire process was seamless, Dean! We hope you enjoy your newly transformed space for many years to come!
Always a good experience with Modular Closets!
We appreciate the continued support, Mize! It's always wonderful hearing positive feedback from returning customers. Best of luck with your beautifully organized home!
Great experience. Bella helped us quickly design the best layout for our space under construction and helped us play with options visually. Shipping was quick (almost too quick for our remodel. Installation was pretty straightforward. The pricing was good, better than some other well known options.Quality is very good. We’re very happy.
We're thrilled to hear everything came together so well for your remodel, Steve! We're glad Bella's expertise helped you visualize the best options for the space, and that the shipping speed, pricing, and quality all hit the mark. Thank you for the review, and enjoy your new closet!
ModularClosets.com did an absolutely awesome job designing our new closet. From start to finish, their communication was strong, timely, and genuinely helpful. The design process was smooth, the product arrived perfectly organized, and every piece was clearly labeled — installation was a breeze. We did have a small issue with a drawer front that was damaged during installation, and their team handled it exactly the way a great company should. They replaced it quickly, without any hassle, and made sure we were fully taken care of. The quality of the materials, the professionalism of the team, and the overall experience were top‑tier. We’re thrilled with our closet and even more impressed with the service behind it. Highly recommend ModularClosets.com for anyone looking for a well-designed, well-built, and well-supported closet system.
It’s great to hear that everything went smoothly, Dan! We're thrilled that the labeling made assembly a breeze, and that you were impressed by both the material quality and our team's quick support. We appreciate you taking the time to share such a detailed review and hope you enjoy the calm your newly-installed space brings!
We have two small-ish size closets in our primary bedroom. Both needed a serious overhaul. We discovered Modular Closets, and we couldn’t be happier with the results. The staff was very helpful and the online design features work out super well even with one of our closet’s having an odd shape. We were very happy with the number of design options and the quality. Installation was fairly easy given the detailed instructions included. I would highly recommend.
It’s great to hear that both of your primary bedroom closets turned out beautifully, Susan! We're glad our team and design tool could tackle that odd-shaped layout, and that the clear instructions made installation a smooth process. Best of luck with your newly upgraded space!
Easy to assemble......quality product......helpful customer service.
It’s wonderful to hear that the assembly went smoothly and that the quality lived up to your expectations, Mark! We're glad our team was able to help out and hope you enjoy your closet for many years to come!
People were very helpful. Good quality products easy to install
It's great to hear the team was helpful and that the assembly went smoothly, Geoffrey! Wishing you many calm and organized years ahead!
Overpriced scam. 0 care about the individual, only care about profit. Poor communication and complete lack of transparency. Intentionally misleading advertising. Repulsive, manipulative company.
We take all feedback seriously and are sorry to hear you had a frustrating experience, Jameson. Our records show that you recently returned an online order, and a standard restocking fee was applied to your refund per our company policy. We always strive to be transparent about our terms and pricing, and we apologize if anything felt misleading. We appreciate your feedback and wish you the best moving forward.
Clothes don’t fit…all shirts, even shorter ones bunch up at the bottom, regardless of which level we put them on. Very disappointing, could have had our carpenter custom built for much, much less and have stuff fit…
We're sorry to hear about this, Bob. Your clothes definitely shouldn't be bunching up like that. Our units are adjustable, so you should be able to move the shelves and rods to get the exact height you need. Please call our Customer Care Manager directly at (732) 201-6481 so we can help tweak the layout and get this sorted out!
Modular closets helped bring our design to life and in budget. Very happy with our experience.
We love hearing this, Constance! Helping you bring your vision to life while keeping it budget-friendly is exactly what we aim for. Wishing you many calm and organized years ahead!
design help, quality of product and on time delivery
Thanks for the awesome feedback, Steven! We're glad we could deliver on the design, quality, and delivery. We appreciate you choosing us!
Product shipped quickly and was easy to install.
Thanks for the 5 stars! We're thrilled to hear the shipment arrived quickly and that the installation went smoothly. Best of luck with your new closet!
I met online with Eli and he came up with a design that I loved. When the unit arrived (they had my order expedited which I appreciated) I had my contractor, who was remodeling my walk-in closet assemble it. The pieces for the corner unit were missing. My contractor identified the exact components that were missing using the modular installation reference provided and I emailed customer service asking for the specific components. I emailed Eli and heard nothing back. I called customer service and was asked by Caroline to email a list of what I needed. I sent the list with specific item numbers and the picture of my design explaining what was missing. They did send one of the drawer slides that also was missing from the original order and 2 boxes of shelves that I already had but not the components I needed. I then scheduled another online meeting with Eli and sat online for 25 minutes and he never joined the meeting. I called customer service back and spoke to Caroline again. She asked me to email her the list of components I need. I emailed them to her again and then got another email from her with the original order list and the items I needed were not on the list. She asked me to confirm what was missing from the order. What I needed to construct the modular designed by Eli was not all listed on the original order (I told her this). I don’t care if they weren’t on the list—I was told I would receive the pieces I needed to assemble the modular that Eli designed for me. I emailed back again with the list and haven’t heard a thing. I like the Modulars but they need to be secured to the walls of the closet for me to safely use them and I can’t do that until I get the corner shelving unit.
We are incredibly sorry for the runaround and the frustration this has caused you, Rhonda. This is absolutely not how we do business, and missing a scheduled meeting is completely unacceptable. I've already reached out to our team to make sure this gets handled right away. Please reach out to our customer support manager at (732) 201-6481 to bypass the usual wait and get this sorted out as soon as possible.
They were very responsive and really listened to my needs. The designer was spot on with what he presented for my closet design. There was a minor glitch but they took care of it immediately when I notified them. I am very pleased with the quality and the end result.
We love hearing this, Betty! It's fantastic to know that your designer captured your vision perfectly. When minor hiccups pop up, our goal is always to resolve them right away, so we're thrilled we could get everything sorted to your satisfaction. Enjoy your beautiful new closet!
Customer service was fantastic. Ran into an issue that was my fault but they corrected at no expense to me.
This is awesome to hear, Dave! Projects don't always go perfectly to plan, and we were happy to help get things sorted out for you. Thanks for the shoutout and enjoy your new space!
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