Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.
Written by the business, not verified by us.Modular Closets (modularclosets.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the exceptionally smooth design process that makes creating personalized custom spaces surprisingly easy and enjoyable. People also really love the final product, noting that the materials feel luxurious, look wonderful, and fit perfectly into their available home areas. However, some customers also noted occasional issues with missing or damaged components arriving upon delivery. A few people experienced unexpected difficulties during assembly due to missing hardware pieces or unclear instructions provided in the boxes. Despite these specific drawbacks, consumer support teams usually responded quickly to resolve the reported problems for most buyers.
Auto-generated from all reviews of this business. For reference only.Thanks for leaving a review, Brett. We're glad that our designers and customer support team were able to ensure a smooth closet install experience. Best of luck with your new space!
I love my Modular Closets closets!!! We installed all new closet systems to replace wire builder closets and they look AWESOME!! The systems shipped very quickly and were easy and straightforward to install. We loved the master so much we replaced all of the closets in the house. Great price and great quality!! Love my new closet systems!
Thanks for sharing your experience, Pam! We're thrilled to hear that shipping and install went smoothly and that your closets look amazing! Wishing you many calm and organized years ahead!
Tyler was so helpful with t h e design. The closet system was shipped quickly and went together easily. It is very good quality. Would highly recommend.
Thanks for leaving a review, Bethany. We're glad to hear that you had such a positive experience and truly appreciate your recommendation. Wishing you many calm and organized years with your newly designed space!
We are in love with our modular closet!! Installation was easier than we expected and it looks absolutely beautiful!
Thanks for the review, Alysha! We're thrilled to hear that you absolutely love your new closet! Wishing you many calm and organized years ahead!
Product came exactly as I ordered. After sales support was wonderful. I needed the detail design I did and it was sent via email right away. All are installed now and look exactly as the design.
Thanks for sharing your experience, Larry. We're glad that the rendering our designers created was helpful for envisioning your closet, and that you love the installed version just as much! Best of luck with your new space!
good quality, price and fast delivery. Also Beth is very helpful and knowledgeable
Thanks for the review, Laura! We're glad to hear that your experience with Beth, the product quality, and the deliver speed surpassed your expectations. Best of luck with your newly organized space!
I'm beyond mad about this purchase that was pushed on my wife while she was going through the first trimester sickness and exhaustion. I didn't realize until the pallet showed up that the salesperson was harassing her directly behind my back to complete the sale.
Thanks for the feedback. We're sorry to hear that the sales process felt pushy and overwhelming for your wife. We've handled this internally to ensure it won't happen again. Please feel free to reach out directly to our customer support manager at (732) 201-6481 if you need any help with the assembly or parts.
Had we known ahead of time the problems we would've had, we would probably not have ordered this very expensive closet system. We worked with one of their designers, but ran into problems during construction from the design being done backwards. Construction is NOT as easy as portrayed. We think some video connections to each step could've helped with assembly. Directions were not so clear. Also, the materials are not very forgiving if you have to disassemble something and fix a mistake you've made during assembly. We will say that the company did try to correct the mistakes originally made during the design phase and send us parts that were damaged. Shipping problems occurred more than once and the whole project took waaaaay longer because of these hiccups. It is sturdy and we are getting used to it, but we are not head over heels with this closet project and how it turned out.
Thanks for sharing your experience, Robert! We’re glad the closet is sturdy and that our team was able to help correct those initial design mistakes and replace the damaged parts, however, we are sorry for the assembly difficulties and the shipping delays that stretched out your project timeline. We actually do have step-by-step video instructions available and would be happy to send them over if you still need any help adjusting your setup. Feel free to reach out directly to our customer support manager at (732) 201-6481 if you'd like those links or if you need help with anything else.
When ordering my closet, the sales person called and emailed all the time. Bordering on pushy. Then once we got our closet and realized there was an issue, it was impossible to talk to her. We were had another small issue, and I created a ticket with their customer support and I never heard back. The closet is fine, but they are over communicative when they are selling to you, and under communicative after. UPDATE: I called the phone number they provided in their response, and no one returned my calls! I left messages and texted them. I’m so confused.
Thanks for the review, Dharma. We're glad to hear that you are satisfied with the closet itself, but are truly sorry for the lack of communication after your purchase. This falls short of the service standard we hold ourselves to. Please reach out directly to our customer support manager at (732) 201-6481 so we can make sure your issues are fully resolved.
Our experience with Modular Closets was more than we could have hoped for. First, they responded in very short order to our request for help in designing our new closet. Next we met by phone with Emily, who woukd help us with our project. She created a beautiful custom closet for us. She definitely jumped her highest to help us with our project. We also decided to put an organizer in our office closet, what a difference it has made. We just finished a total refresh of our home. We have had people ask our most favorite part if the project. With no hesitation, it is our new custom closet, beautiful and functional. Treat yourself!
Thanks for sharing your experience, Andrea! We're thrilled to hear that Emily was able to help create the perfect office closet and that you absolutely love the final look! Here's to many years of calm in your newly organized space!
Dealing with the company from start to finish was perfect. I was assisted with the layout and was able to design the closet exactly the way we wanted. Communication throughout the process was excellent. The material came sooner than expected. Quality and east of construction was excellent. I actually miss placed, or lost one small piece that they rushed to me within a couple days at no cost. An excellent company to deal with.
Thanks for the review, Ric! We're glad that the design and follow-up support met your expectations and that the installation went smoothly! Best of luck with your newly organized space!
I had an all around great experience. The design tool took a little getting used to but once I figured it out it was easy to design my closets. I was able to speak with someone over the phone to help go through my designs and they were able to help me troubleshoot. The delivery was quick and the closets look great. When I ran into an issue during the installation, their customer service was fantastic on helping me resolve the issue. I would use them again for future closets.
Thanks for sharing your experience, Matt. We're thrilled that our team was able to help with troubleshooting your design and ensuring installation went smoothly. Wishing you many calm years in your newly organized space!
#1) Instructions need to be clearer, too much like IKEA instructions #2) Hole cut outs for the hangers are too far forward, thusly clothes would hang too far out of the side panels. #3) The rod hangers cannot be put back to back at same level since screws holding rod holders in place contact each other when putting rods at the same level #4) Because I had to drill my own holes for the rod hangers, a space template should be included. #5) If customer does not want to remove baseboards, a template cut out should be included in set. Which I created on my own,thank you. #6) The delivery is somewhat lacking. #7) Customers should be informed that some rudimentary carpentry skills are required. #8) Molding to cover panel to wall space should be standard. #9) Design of closet was to specs #10) Staff was very accommodative and helpful Other than that the closet came out great!
Thanks for taking the time to leave such a detailed review! We’re glad the design came out nicely and that our team was so helpful throughout the process. We really appreciate you sharing these specific notes about the templates, rod spacing, and instructions as it helps us work on improving the installation process. We're glad your skills helped you get everything put together and we hope you continue to love the final setup for many years to come!
Extremely helpful and a beautiful product
Thanks for sharing your experience, Scott! We're thrilled to hear that Jeff, Cory, and the rest of the team were helpful and that the finished project turned out well. Looking forward to future collaboration and many more successful builds!
Great customer service from design thru delivery We love our custom closet in our new home
Thanks for sharing your experience, Wade! We're thrilled to hear that the design and delivery of your closet went smoothly and that you love your newly organized space. Here's to many calm years ahead!
Modular Closets was easy to work with and quick to respond to any questions / issues that I had. The instruction book was the best I have seen, and having all the part bags and boxes labeled made the process a breeze!
Thanks for the review, Matthew! We’re glad to hear that our responsive and knowledgeable team along with clear instructions and labeling made your installation process a breeze. Wishing you many years of calm and organization with your new setup!
The system was customizable to my contractor’s specs to look built in. We haven’t finished the full install but it looks great and after putting in some drywall trim, it looks very luxury.
Thanks for the review, Noah! We’re glad to hear that our system was customizable enough to meet your contractor's specs and achieve that custom, built-in look. It sounds like the drywall trim really added that perfect luxury touch! Wishing you the best as you wrap up the install!
The design process was wonderful. Ava spent time making sure the design was exactly what I wanted. Delivery was good. On time and the product is in good condition. The assembly instructions leave a little to be desired. For example, I have a corner shelf assembly and that was not described in the booklet. There were descriptions of drawers and cabinets when I have neither of those in my project. It would be great if the assembly instructions came with my closet design printed and customized specifically to my project. I have had to guess and wing it during several steps. I am in the middle of the assembly process. It is taking me a long time as the pieces are very heavy and I am alone.
Thanks for the review, JoAnne! We’re glad you had a wonderful design process with Ava and that everything arrived safely and on time. We've forwarded your suggestion regarding customized instructions to our development team. In the meantime, our customer support team is always available to help with assembly or installation questions at (844) 969-4247. Wishing you many years of calm and organization ahead!
My order got lost and it took weeks to receive it - I had to call several times. By then, the persoon who was going to assemble it for me was no longer available.
Thanks for the review, Judith! We’re glad you're happy with the quality and fit of your new closet. We sincerely regret the shipping delay and the frustration of having to follow up multiple times. If you need any guidance or support with the installation, please reach out to our team at (844) 969-4247. Wishing you many calm years ahead!
Shipper lost my order but they fix it and deliver it just fine. Thank you
Thanks for leaving us a review, Alan! We're glad we were able to take care of the shipping issue quickly so that it didn't delay your installation. Wishing you many calm and organized years ahead!
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