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Modular Closets

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200 reviews

4.5200 reviews
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About Modular Closets

Data updated
Website
modularclosets.com
Category
Home Services
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
100% (18/18)
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About this business

Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.

Written by the business, not verified by us.

Is Modular Closets legit?

Modular Closets (modularclosets.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the exceptionally smooth design process that makes creating personalized custom spaces surprisingly easy and enjoyable. People also really love the final product, noting that the materials feel luxurious, look wonderful, and fit perfectly into their available home areas. However, some customers also noted occasional issues with missing or damaged components arriving upon delivery. A few people experienced unexpected difficulties during assembly due to missing hardware pieces or unclear instructions provided in the boxes. Despite these specific drawbacks, consumer support teams usually responded quickly to resolve the reported problems for most buyers.

Auto-generated from all reviews of this business. For reference only.

What people say

My First Choice for Crafting an Exceptional Closet

Easy to order, product came a day or two early, and it looks fantastic.

Reply from Modular Closets2026-04-27

Thanks for the positive review, Hank! We're so happy to hear that you had such an amazing experience and that the finished product surpassed your expectations. Here's to many years of organization and happiness ahead!

Mostly happy with finished product. Would order again.

Nice quality. Easy to install for the most part. I might have adjusted the design knowing what I know now and did not expect I would have to cut corner pieces to finish the design. But overall I am very happy with the finished product and would order again.

Reply from Modular Closets2026-04-27

Thanks for the review, Shelly! We’re happy to hear you are pleased with the quality of your finished product, that the installation process went smoothly, and that you would work with us again. Our corner bridge shelves are intentionally designed to be trimmed to account for the unique variances in layout as noted on our site, but we apologize for any misunderstandings regarding those instructions. We appreciate you choosing to work with us and hope your new closet makes a great addition to your home!

A very helpful and responsive company!

Your design consultant was very helpful and so was your customer service; however, your hardware packets didn't always contain what they were supposed to contain. This was rather frustrating and your instruction manual doesn't provide all the needed information to assemble each piece of your modular closets. Your product seems to be of good quality and the delivery service was good.

Reply from Modular Closets2026-04-27

Thanks for the review, Julie! We're glad our team’s expertise was helpful during the design process and that you loved the quality of your new closet. We appreciate you bringing the hardware and instruction feedback to our attention so we can share it with our Fulfillment team to ensure these errors don't happen again. Wishing you many years of calm in your newly-organized space!

Review

Some of the instructions were confusing/difficult to follow or not included at all. Customer service was good though. Some fasteners did not work well. 2 drawers had crooked handles when put together. Replacement parts were sent promptly though.

Reply from Modular Closets2026-04-27

Thanks for sharing your experience, William! We're glad to hear that you had a positive experience with our team's prompt support, and appreciate you bringing the layout and component issues to our attention so we can share it with our Fulfillment team to improve functionality. Wishing you many years of organization and calm in your newly upgraded space!

Brenda

The person I worked with from the design team was great in helping with the design that was best for our closet and what we needed. The technical support team was great and with the documents they provided and the way all the boxes were labeled made assembly easy. All around very satisfied

Reply from Modular Closets2026-04-24

Thanks for leaving a review, Steve! We're thrilled to hear that Brenda was able to create the perfect design for you and that our technical support team was able to make your closet assembly a breeze. Here's to many years of calm in your newly organized space!

Great design and quality

Brooke was extremely helpful in designing my closet. She accommodated my shipping changes twice and even added some items to perfect my closet after the first sale and delivery! Great experience!

Reply from Modular Closets2026-04-27

Thanks for sharing your experience, Christi! We're thrilled that Brooke was able to help create the perfect closet design for you and that our flexible shipping policy made things easier for you. Best of luck with your new space!

Sent them a video ajowingall the…

Sent them a video ajowingall the measurements and spacing that I wanted. They did a fantastic job and my wife loves her new closet.

Reply from Modular Closets2026-04-23

Thanks for sharing your experience, Michael. We're glad to hear that our team of professional designers were able to create the perfect space that your wife loves! Wishing both of you many calm and organized years ahead!

Design/Shipping/Installation/ Customer…

Design/Shipping/Installation/ Customer Service. All of those were super easy and very cost effective. Closet turned out perfect!

Reply from Modular Closets2026-04-23

Thanks for leaving a positive review, Sherri! We're thrilled to hear that the entire process went smoothly and that the closet is exactly what you'd hoped for. Best of luck in your newly organized space!

Nice product once it is finished

Nice product once it is finished. I never recieved the assembly instructions for the pieces asociated with my unit. Just a couple of modifications were needed to make it work correctly. One of the twist locks for the droors were broken and there was not a spare. Product support is non-existent. I was not able to find one at my local hardware store either so I had to fabricate something to hold the droor together, problem solved! It would be nice if there was a way to actually be able to contact someone for product support.

Reply from Modular Closets2026-04-23

Thanks for sharing your experience, Cordell. While you appreciate your newly installed closet, I'm sorry that your experience was below our standards and apologize for the trouble you experienced getting in touch with someone from our product support team. Please reach out to Yitz, our customer support manager at (732) 201-6481 so we can make this right! Best of luck with your new space!

Outstanding process and product

Outstanding process and product. The designer listened to my requirements and provided the perfect design within hours. I was particularly impressed by how well the shelved perfectly fit into the space. Spot on. The space is now efficiently utilized and looks custom made. Extremely satisfied and happy!

Reply from Modular Closets2026-04-20

Thanks for the 5-star review, Joan! We’re glad the design process went smoothly and that the final fit was perfect. It’s great to hear how much more efficient and custom-made the room looks now. Best of luck with your new space!

Good design to great

Our designer Bella turned my original design into great design after listening to my wife’s interest. I have now finished with the installation and it looks great, and my wife loves it!

Reply from Modular Closets2026-04-20

Thanks for the review, Jim! It’s great to hear that Bella’s adjustments to the design made such a difference for you and your wife and that you’re both happy with the final look. Here's to many calm and organized years ahead!

Great product and easy to figure out…

Great product and easy to figure out and install. The only issues is the larger cabinets are 31.5 inches wide and studs are set every 16 inches so mounting can get tricky potentially

Reply from Modular Closets2026-04-20

Thanks for the feedback, Jon! We're glad to hear that the installation process went smoothly and that you’re pleased with your new closet. We appreciate the heads-up regarding the mounting width and will keep that in mind as we continue to help customers plan their spaces. Best of luck with your newly organized space!

Impressed from start to finish

I have been thrilled with the whole process and the product. Your designer was excellent, the ordering process was super fast and easy, your prices are very reasonable for the quality of the product. And the installation was pretty great, even though we are not experts. I love the look of my first closet and will be back for more.

Reply from Modular Closets2026-04-20

Thanks for the kind words, Lisa! It’s wonderful to hear that you had such a positive experience. We’re glad that assembly felt manageable and that you’re happy with the look of your closet. We look forward to helping you with your next project and wish you lots of calm in your newly organized space!

The product is great and easy to put…

The product is great and easy to put together. The customer service is wonderful and I would recommend to anyone!

Reply from Modular Closets2026-04-20

Thanks for sharing your experience, Kimberly! We're thrilled to hear that assembling your closet went smoothly and that our customer service agents were able to be helpful. Wishing you many calm and organized years with your newly installed space!

Pleasant experience. Closet modules are as described on the…

Closet modules are as described on the website. Delivery packaging and schedule was exceptional. We are pleased with the final product installed in our closets.

Reply from Modular Closets2026-04-20

Thanks for sharing your experience, James! We're thrilled to hear that you're pleased with your closets and hope you appreciate them for many years to come!

Gorgeous closets and easy to assemble.

Delivery was very fast. I had one small issue with a damaged item and it was shipped in record time. The closets are gorgeous!

Reply from Modular Closets2026-04-20

Thanks for leaving a review, Gemma! We're so glad we were able to replace the damaged item quickly and are thrilled to hear that you love the look of your new closets! Here's to many years of calm with your newly organized space!

Great design help and customer service

Great design help and customer service. Product seems well-designed and constructed. Easy to install.

Reply from Modular Closets2026-04-15

Thanks for sharing your experience, William! We're thrilled to hear that our designers were able to help finalize the perfect design and that you had an easy time with the installation. Best of luck with your newly organized space!

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