Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.
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Is Modular Closets legit?
Modular Closets (modularclosets.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the exceptionally smooth design process that makes creating personalized custom spaces surprisingly easy and enjoyable. People also really love the final product, noting that the materials feel luxurious, look wonderful, and fit perfectly into their available home areas.
However, some customers also noted occasional issues with missing or damaged components arriving upon delivery. A few people experienced unexpected difficulties during assembly due to missing hardware pieces or unclear instructions provided in the boxes. Despite these specific drawbacks, consumer support teams usually responded quickly to resolve the reported problems for most buyers.
Auto-generated from all reviews of this business. For reference only.
Designed snd purchased in one day. No nonsense operation. Some product damaged in shipping. Replaced immediately and shipped priority. Follow up is excellent. Instsllation directions excellent. Phone assistance excellent. Jack Berger is a top tier employee. Clara Jacob's represents the company inyerest and goes through extra mile to provide excellent customer service. We do and will reccomend you to everyone. The service, product and price are models of hiw a business should be. The employees are exceptional. Thank you
Reply from Modular Closets2026-05-18
Thanks for such a wonderful review! We're thrilled that you had such a great experience and appreciate the recommendation! Wishing you many calm and organized years with your new closet!
Good experience from design to delivery. The product came in as expected and met all our expectations.
Reply from Modular Closets2026-05-14
Thanks for the review, Jay! We're glad your experience went smoothly and that the product worked perfectly for your project. Looking forward to more successful builds together!
Thank you for the review, Alex. We're glad our customer service and product quality surpassed your expectations! Wishing the best with your new closet!
Tyler was awesome in helping me design the type of closet that I needed and constantly being flexible as I changed design. The finish product came out perfect. Only recommendation is the poles for the clothes hangers should be more center on the unit and not so far to the front. That will keep your clothes from hanging out too far of the unit. I wasn’t a fan of the company that delivered the closet because they left the pallet at my home for me to get rid of saying they didn’t have room in the truck which is ridiculous because they just took it off the truck. Overall modular closets were easy to work with and I had my closet about a week after I paid my invoice.
Reply from Modular Closets2026-05-11
Thanks for sharing your experience, Tiffany! We’re glad Tyler’s product knowledge and flexibility helped you achieve the perfect layout, and it’s great to hear the system came together smoothly. We appreciate you bringing the delivery experience to our attention so we can share this feedback with our third-party carrier to identify areas for improvement in their service. Wishing you many years of organization and calm!
The hanging bars should have provisions to install in the middle of the panels and be up higher for long dresses. Disappointed with that since we now have to drill extra holes in the middle.
Reply from Modular Closets2026-05-11
Thanks for the review, Andrea. We appreciate you bringing the hanging bar placement to our attention, and while we are glad you were able to customize the layout for your long dresses, we understand that having to drill extra holes is frustrating and will be sharing this with our design team to improve the process for future projects. Wishing you many years of calm in your newly organized space!
Product design and quality were very good. My disappointment was confusion about a mounting bracket for hanging the "off floor" closet components. Their basically was nothing special provided and I had to build my own wall supports. Your service group failed to answer a question about this during the installation. Not sure if I would buy again.
Reply from Modular Closets2026-05-12
Thanks for the review, Ales! We’re glad you’re happy with the design and quality. To clarify, the Vista cleats are high-capacity, engineered supports designed to distribute weight across wall studs, allowing for a clean, off-floor look without bulky hardware. We’re sorry for any confusion during your install and have taken steps to ensure our support team is better prepared to answer questions like yours. Best of luck!
Great product. Easy to install. Every piece was flawless. The order and delivery went well and thanks for your support throughout
Reply from Modular Closets2026-05-11
Thank you for the review, Jeremy. We're happy to hear that the delivery and installation went smoothly and that you love the quality and look of your new closet. Here's to many organized and calm years ahead!
Instructions were good, it went together well, we are enjoying it
Reply from Modular Closets2026-05-11
Thanks for the review, John. We're thrilled to hear that the instructions provided clear guidance and helped the installation go smoothly. Wishing you many more years of enjoyment and calm with your new space!
It’s a great product and great customer service and a great experience all the way around
Reply from Modular Closets2026-05-11
Thanks for the kind words, Larry! We're thrilled that the quality of our products and our service outdid your expectations. We appreciated collaborating with you and are glad we could make this project a smooth one! Best of luck!
Designing was easy on line with a sales person. Shipment came on time and our son put them together.. very nice quality for the price.
Reply from Modular Closets2026-05-11
Thanks for sharing your experience, Pamela! We're glad to hear that our expert desinger was able to help create a perfect design at a great price and that shipping and installation went smoothly. Wishing you many calm and organized years ahead!
Beautiful product - fantastic design and customer service team - we will definitely be using again for our clients!
Reply from Modular Closets2026-05-08
Thanks for the review, Grace! We're thrilled to hear that our team and designs met your professional standards and that you had such an overall positive experience! We value our partnership and look forward to working with you on your future client projects!
Was skeptical at first, but once the product arrived and installed, it was perfect. Only concern was delivery. Had to break down the pallet and help carry to my condo. Better comms needed for sure about how it gets delivered and who is responsible for taking stuff away…like the double pallet! Regardless, I would use them again!
Reply from Modular Closets2026-05-08
Thanks for the 5 stars, Joseph! We’re so glad the final result was perfect. We've your feedback and will be sure to pass it along to our operations department to help improve the delivery experience. We appreciate your trust and wish you many calm and organized years with your new space!
Great product. Great price. Easy install. Highly recommended.
Reply from Modular Closets2026-05-06
Thanks for the great review! We're thrilled that everything went smoothly and are appreciate the recommendation! Best of luck with your newly organized space!
First thing I’m from the generation that doesn’t think that every time you do your job should get a pat on the back and I find you can’t trust the ratings that are posted
The Closest system is bilt well and assembly went well. I really only have 1 gripe I purchased the tilt out hamper, the instructions weren’t clear and caused disassembly of that section
Reply from Modular Closets2026-05-05
Thanks for the review, Richard! We appreciate your candid feedback and are glad that the assembly went smoothly and that the finished closet is beautiful. I’ve shared your notes about the instructions with our product team for future improvements. Best of luck with your newly organized space!
We had to re-do 2 of our closets unexpectedly. Modular closets did a great job using our unique space to the fullest. The design process was simple and we had everything done in a 20 minute virtual call. Assembly was straight forward, it did take a minute to identify what boxes went together but one I figured that out it was simple. Install was also straightforward. We did purchase a 3rd hand through modular closets and it prevented any fighting - it was so easy to use and I 100% recommend getting that even if you have 2 people installing. My husband commented on how well they not only assembled (I did most of it myself) and how easy it was for him to install. Great quality for the price.
We did have two minor issues (due to our unique situation) with the drawer front order not being correct, again not their fault it was just missed and we forgot to order the same drawer pulls. Even though it wasn't fully their fault they were so great and getting replacements out to us quickly. I 100% will order again when we need to do our kids' closets! Customer service can't be beat especially now days.
Reply from Modular Closets2026-05-04
Thanks for sharing your experience, Kim! We're so glad that our complimentary design call helped you maximize your layout and that the third hand tool helped the installation process proceed smoothly. It is great to hear our team was able to get those replacements to you quickly to keep your project on track. Wishing you many years of organization and calm in your new space!
The service and design assistance make this company my preferred closet cabinet go to.
Quality materials as well.
Reply from Modular Closets2026-05-04
Thanks for the review, Scott! We’re glad we can be of help with your designs and provide the level of service and quality materials you expect. We appreciate being your preferred choice for closet cabinetry and look forward to working together again!
Thanks for leaving a review, Thomas! We're thrilled to hear that installation went smoothly and that you are pleased with your finished space. Here's to many calm and organized years ahead!
I being dealing with Designer Beth Dwek and Customer support Clara Jacobs.
Beth was an excellent designer with mind of full of ideas to support your final goal. Clara with an amazing customer support for missing parts to replace and ship right away. The company was outstanding for their products, includes packaging, delivery on time service and nice quality, with phenomena installer Rob did perfect team job.
Prices I got outstanding, you can beat that.
what else do you want more? (a nice wife, LOL).
Ray, a CA. Contractor
Reply from Modular Closets2026-05-01
Thank you for the fantastic review, Ray! We're glad to hear Beth’s design expertise and Clara’s support helped deliver a high-quality result at a great price. Wishing you many years of enjoyment with your new space!
Online design tool was great, fast shipping, and easy to assemble at home with instructions. We love our new closet and appreciated the price versus other competitors.
Reply from Modular Closets2026-04-29
We're thrilled that you had such a great experience, Landen, and appreciate the time you took to leave a review! It's great to hear that that everything went smoothly and that you found great value compared to other options. Best of luck with your new space!
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