I purchased the Keurig Descaling…
I purchased the Keurig Descaling Solution and followed the instructions exactly as written. It directs the user to run 12 fresh water rinses to complete the process. After 5 rinses, the motor burned out on my Keurig. I called customer service and spoke with Nicole who informed me I was outside my warranty period. I explained this was not a warranty issue as this was higher than normal usage. She asked if I held 2 buttons down before descaling. I said no because it wasn't in the instructions. She said I should have watched the online video or called customer service before starting. I said if that was necessary, it should have been printed on the packaging. I figured if I purchased their solution to clean their product and followed their instructions, everything would be fine. She then said the instructions on the package were incorrect. I told her Keurig should recall this product and correct the instructions. Either way, I should not be held responsible for a situation caused by their company. She refused to connect me with a supervisor. She was more concerned about selling me a new coffee maker than making the situation right. Keurig has a lot to learn about customer service and I am completely dissatisfied with their product! As the saying goes, Caveat Emptor, Buyer Beware!