I haven’t spoken or was contacted by…
I haven’t spoken or was contacted by the same person throughout my process. Fortunately I came across someone (can’t remember the name, but was a female) who was extremely knowledgeable, professional, patient and helpful as she explained what was happening next and what I should be doing. It felt like a load was taken off my shoulders, because I understood better all from the context from this young lady. The others who reached out were not so helpful, I was made to feel like it was “do this or nothing”. I felt like I was stuck between a rock and hard place. No explanations, just left with feeling bullied.