best customer service to date
Ordered a new Max4 printer combo with polar cooler a couple weeks ago. During transit to me, prime week sale happens and the $199 polar colar became free with the printer. I reached out asking if they could apply the deal to my purchase or maybe some free filament. I knew they didnt have to but cant hurt to ask. In less than an hour, in the middle of night (central time), i got a response email stating they understood my disappointment and started the process for refund of the polar cooler. I have never had customer sevice over the web that good. 5 stars and thats without even knowing how long the product will last. Dont care now. You want my business, go out of your way and win my respect.