Withdrawals stuck on "Reviewing" and support pushing "verification" via an emailed link — is this legitimate?
I have held a verified, self-funded account on Poloniex for years. Smaller TRX withdrawals have always processed normally — one cleared yesterday without any issue. On 30 June 2026 I submitted three TRX withdrawals (50, 99 and 999) and all three have been stuck on "Reviewing" for over [15] hours with no transaction ID. What concerns me: both your live chat and emails from support are now telling me I must "complete verification" by clicking a link and using the app before the withdrawal will be released. The verification link in multiple emails contains the identical token, and your chat agent at first could not even confirm whether those emails were genuinely from your team. A legitimate exchange does not require identity verification through an emailed link to release a customer's own funds — KYC is done inside the logged-in account. Either your support channel is compromised, or this needs urgent clarification. Ticket reference: 202606300554374161318110. Please either clear the hold or state exactly what in-account action is required. For the record: I will not click any emailed link, install anything from a link, or pay any fee.